Enterprise Rent-A-Car

Reviews

• MG

  Michael Gorrida

  Apr 23, 2026
  1.0
  Extremely frustrating experience with this Enterprise location. I made my reservation a full month in advance, expecting that the vehicle I selected would be ready and available on the scheduled pickup date. Instead, on the day of pickup, I received a call from Brenda informing me that the car I reserved was not available and that the only option left was an SUV. This completely defeats the purpose of making a reservation ahead of time. If I had wanted an SUV, I would have booked one from the beginning. Being told last minute that my reserved vehicle isn’t available is unacceptable and shows a lack of proper planning and customer consideration. This caused unnecessary inconvenience and disrupted my plans. I expected a much higher level of reliability and professionalism.
• MM

  Michael

  Apr 14, 2026
  5.0
  I’ve had so many poor experiences with car rentals. This enterprise and Luis really saved us during one of the biggest travel weekends, going out of his way to make calls and get us a car we desperately needed for work related travel. THEY ARE AMAZING.
• NK

  Naveen Koshy

  Feb 17, 2026
  5.0
  Dropped car at repair shop and picked it up from there. Car received was the same as the one getting repaired. Great service and very convenient.
• DL

  Delanie Lowe

  Feb 9, 2026
  5.0
  Sierra (Or Ciara not sure how it’s spelled) helped us out and she was so great. Super knowledgeable, personable, and you could just tell how good she was at her job and how much she actually cared. Really refreshing to be around and great to know this location hires such great people.
• SW

  Susan Wright

  Jan 6, 2026
  5.0
  Great experience renting from Enterprise in West Hollywood. A BIG THANK YOU to the Assistant Branch Manager Paige Zimmerman for taking the time to write down the address to the LAX return location. (There are 2, one does not have bus service to the airport). I kept it with me to ensure I wouldn't go to the wrong one. Due to this level of customer service I will definitely keep renting from Enterprise.