Jiffy Lube

4.0
347 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield RepairJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Walnut Creek. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
2190 N Broadway, Walnut Creek, CA
94596, United States

Hours

Reviews

4.0
347 reviews
5 stars
211
4 stars
48
3 stars
15
2 stars
14
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised the staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.

Service Quality

Inconsistent service quality; some customers experienced excellent service, while others reported issues such as incorrect oil changes and damage to their vehicles.

Efficiency

Many customers appreciated the quick service and efficiency, with several noting fast turnaround times for oil changes.

Upselling Practices

Several reviews mentioned aggressive upselling tactics, leading to dissatisfaction among customers who felt pressured to purchase additional services.

Cleanliness

Concerns were raised about cleanliness and professionalism, with reports of unsanitary conditions and unkempt staff.
  • DM
    Daniel Murray
    Sep 22, 2025
    5.0
    Fast and easy!
  • CE
    Colin Enssle
    Sep 11, 2025
    1.0
    Do NOT use this Jiffy Lube. They didn't replace the oil filter correctly and my engine died. They replaced the engine for free, but did NOT give good customer service. And, of course, they made the initial mistake. Beware!
  • OS
    Onder Sayin
    Aug 25, 2025
    1.0
    Each technician gives different prices, they don't honor deals they give over the phone! When embarrassed they lie and blame you with strange accusations! Don't recommend at all!
  • AC
    Ashley Cousin
    Aug 22, 2025
    5.0
    I had an excellent experience at Jiffy Lube! Jay, Adam, and the other gentleman at the desk went above and beyond to help me out. The service was quick, professional, and they were all super friendly and welcoming. They made the process easy and stress-free, and I left feeling confident that my car was well taken care of. Highly recommend this location—great team and outstanding service!
  • BH
    Bella H
    Aug 20, 2025
    1.0
    Yeah learned the hard way why jiffy lube has such a reputation of being incompetent and a scam please DO NOT BRING YOUR CAR HERE. I brought my car for regular oil change , immediately I smelled oil burning, which never happened before, but I figured a tech spilled some on engine compartment and didn’t wipe off properly. It comes and goes but it’s not obscene, cut to 10 days later my alternator went out because the seal was now broken and leaking oil onto it. My oil levels were fine before my oil change and now the seal was broken on top of the alternator charges. Sq

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service