Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Walnut Creek, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Walnut Creek location today.
Location
Hours
Reviews
4.5
697 reviews
5 stars
524
4 stars
80
3 stars
35
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of individuals who provided exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and upselling tactics, leading to customer frustration.
Vehicle Condition
Customers generally reported that vehicles were clean and well-maintained, although there were isolated incidents of issues with specific cars.
Communication Problems
Multiple reviews noted poor communication, including long wait times on the phone and unreturned calls, contributing to negative experiences.
Professionalism
While many staff members were described as professional, there were complaints about specific employees being rude or unprofessional, impacting overall customer satisfaction.
- TWtim WilburJan 4, 20265.0It was quick and easy, the car was clean and worked great. The service was top shelf!
- SWSpence WangJan 3, 20265.01 week trip to Las Vegas and everything went smoothly. SUV drove well so no complaints about vehicle. It’s really helpful that they will drop off in Walnut Creek.
- NANaim AdalatDec 24, 20251.0I reserved an intermediate-size car in advance, but when I arrived to pick it up, I was told they didn’t have any cars available in that size. Instead of honoring my reservation, they tried to upsell me to a larger and more expensive vehicle. This felt very unfair and misleading, especially since the reservation was confirmed ahead of time. A reservation should mean the car size you booked is available, not a tactic to push customers into paying more. Very disappointing experience.
- AKAjit KrishnaDec 22, 20251.0These guys will let you make a reservation against inventory they don't have and cancel at the last minute, leaving you stranded. That's exactly what happened to me, and now I'm scrambling looking for another car on the day of travel at the time of travel.
- CFChase FanDec 7, 20251.0I rent 1–2 cars a week for business and have returned vehicles to this location several times this year. 3 straight times, they incorrectly charged me for an extra day—even when I return the car hours before my scheduled drop-off. I always provide time-stamped documentation, yet it still takes days of back-and-forth before they finally fix the mistake. Yesterday I returned a car at 2:00 PM (my contract said 8:00 PM), and because they closed at 1:30, they still tried to add an extra day despite having an after-hours drop box. When I called, I waited 35 minutes on hold. I asked nine separate times for the manager’s name, and the representative, Ishmael (spelling), refused to provide it—completely unprofessional. As a weekly renter, this repeated billing issue and lack of accountability is extremely disappointing.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Walnut Creek?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is Enterprise Rent-A-Car located in Walnut Creek?
The location is at 2679 N Main St, Walnut Creek, CA 94597, USA.
What are the operating hours of Enterprise Rent-A-Car in Walnut Creek?
The rental office is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 8:30 AM to 1:30 PM.
How can I make a reservation with Enterprise Rent-A-Car in Walnut Creek?
You can reserve your rental online at https://www.enterprise.com/en/car-rental-locations/us/ca/walnut-creek-2384.html or by calling +1 925-210-9550.
What payment methods are accepted at Enterprise Rent-A-Car in Walnut Creek?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does Enterprise Rent-A-Car in Walnut Creek offer any special discounts?
Yes, they offer discounts for active military personnel.
What nearby locations in Walnut Creek can I visit before or after renting a car from Enterprise?
Nearby places include the Exotic Car Collection by Enterprise for automotive enthusiasts, Strictly To Go Pizza if you want a quick meal, and The Glam Bar for beauty and hair services.
Are there any nearby automotive services to Enterprise Rent-A-Car in Walnut Creek?
Yes, nearby automotive services include Armand's Auto Upholstery Inc., Caliber Collision, and Smart Motorwerke for repairs and maintenance.
Can I find insurance services near Enterprise Rent-A-Car in Walnut Creek?
Yes, there are nearby insurance agencies such as Farmers Insurance - Kevin Hennessy and JR Hillman and Co.
Is Enterprise Rent-A-Car suitable for weekend rentals and getaways?
Yes, Enterprise offers great weekend rates and flexible rental options perfect for errands or weekend trips.