Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees like Ferris, Diego, and Jonah for their exceptional service.
Waiting Times
Numerous reviews highlighted long wait times for rentals, often exceeding expectations despite having reservations, leading to frustration among customers.
Vehicle Availability
A recurring issue was the unavailability of reserved vehicles, with several customers expressing disappointment when arriving to find their chosen cars were not available.
Cleanliness
Some customers reported issues with the cleanliness of the vehicles, noting that cars were not properly cleaned before being rented out.
Mixed Experiences
While many had positive experiences, a significant number of reviews indicated dissatisfaction with professionalism and consistency in service across different visits.