Customer Service
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees going above and beyond to assist.
Wait Times
Several reviews highlighted long wait times for vehicle pickup, with some customers reporting waits of over an hour, even with reservations.
Vehicle Condition
There were complaints about the condition of the vehicles, including issues with cleanliness and maintenance, such as cars smelling of smoke or having mechanical problems.
Reservation Issues
Multiple customers reported problems with reservations, including not receiving the vehicle they reserved and being offered alternatives that were unsatisfactory.
Overall Experience
While some customers had positive experiences, a significant number expressed frustration with the service and vehicle availability, indicating a mixed overall performance.