Enterprise Rent-A-Car

Reviews

• JL

  Julia Lubim

  Apr 18, 2026
  5.0
  I use Enterprise services for years and have always been very pleased with the results.
• JA

  Janice Atha

  Apr 14, 2026
  5.0
  Easy to set up a same day reservation. More great staff - onsite at Oxnard & Van Nuys Blvd. - for pick up, then return, too. Very happy for diverse selection. It's important to know of and have this reliable service - available when needed, in my neighborhood. Thank you to Maya, Luis and Reagan !! JNA
• JV

  Jose Valladares

  Apr 11, 2026
  5.0
  My Experience when enterprise it was totally satisfied. They had a card that I needed and at the end the gentleman and the counter Let me took the car to the different Location so I will take a ride home for Free. I will definitely recommend enterprise and I will use them again.
• NS

  Nicole Steen

  Mar 5, 2026
  1.0
  This place is horrible! They accused me of theft!!! Don’t go here!!! As mentioned in my previous review about the Sherman Oaks Enterprise I went to last time that didn’t have any cars, I had to come here to the Van Nuys Enterprise and get my car because they actually have available cars on their lot. So when my Porsche was involved in a hit and run on Valentine’s Day, I decided to come straight to this location and rent my car. Everything started off well—They picked me up, brought me to their location, and rented the car to me. The man who helped me was very nice and I enjoyed his work. They don’t have luxury cars here, so I wasn’t going to get anything comparable to my Porsche. They did have a Camry so I asked for that. It looked like it had just been dropped off by another customer dirty inside and out. I told the man helping me and he had it sprayed down. Car was pretty basic, had scratches, dents and looked like a previous driver had run into something with the front bumper. I paid almost $500 upfront because I had no idea when my Porsche would be out of the shop. A week goes by and the manager Christian Aguilar is calling me asking when I’m brining the car back and that my card wasn’t working and they need to escalate it to the risk department. Risk department??? When you charge an Amex card over and over it thinks it’s fraud and won’t let the charge go through. Also the $500 I paid covered more than a week so why am I being sent to the risk department? I called them immediately and told them that I had already paid and that I am also waiting for my insurance to take over payments because it was a hit and run. I told Christian I was in talks with my insurance on how to proceed and he said ok. The next day I’m getting emails and letters from the risk department saying this car is now considered stolen and they are getting police involved. I was in constant communication with Christian and he knew exactly what I was going through. I even tried to give them another card over the phone and they said I had to come in and do so while I’m battling COVID all week. Luckily my Porsche was delivered to me last night and I drove that busted Camry to an Enterprise drop off lot in Encino. This was the absolute worst experience I have ever had with a rental company. And to think my last experience was bad enough at the other branch and someone from the Enterprise team reached out to me to ask what happened via email. When I told them, I never heard back…Not a call, not a discount for next visit, nothing! Needless to say I will not be using Enterprise anymore, at least not in this area. They don’t know how to treat their customers who are already dealing with the stress of having their car damaged from a hit and run driver and dealing with insurance etc. Renting a car should be a breeze but Enterprise has shown that they do not care about you and just want your money. I DO NOT RECOMMEND!
• JP

  John Paez

  Mar 3, 2026
  5.0
  You guys were ready to serve,