Enterprise Rent-A-Car

4.3
505 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Van Nuys, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sepulveda Blvd. location today.

Location

Enterprise Rent-A-Car
6230 Sepulveda Blvd, Van Nuys, CA
91411, United States

Hours

Reviews

4.3
505 reviews
5 stars
357
4 stars
47
3 stars
28
2 stars
19
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting exceptional service from specific employees.

Vehicle Quality

Feedback indicated issues with vehicle cleanliness and condition, including reports of dirty cars and mechanical problems.

Reservation Issues

Several customers experienced problems with reservations, including incorrect vehicle types and unexpected charges.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service at specific locations, indicating inconsistency in customer experiences.
  • SK
    Sunil Kapila
    Jan 5, 2026
    1.0
    We booked an SUV for a road trip over the holidays two months prior. I checked in the rental pick up online a couple of days earlier than the pick up day so we could have a timely departure to make it to our destination during daylight hours. On arrival at 9 am (when they opened), there was a line and no way of directly getting our car despite check in a few days early. This took about 30 mins. We were then rechecked and were informed that the car was not ready and would take 30 more mins to prepare. We requested them to provide a different car but because they were not accommodating. Since we were already late for our trip, we decided to cancel the booking and take our own car (which is a bit small for long trips with the entire family) instead. Overall, a very disappointing experience with no latitude or accommodation by the staff. I do not recommend this Enterprise location.
  • XC
    Xingyu Chen
    Dec 28, 2025
    3.0
    Rented a supposedly AWD 7-Seater SUV for a family trip to Yosemite, and only to found out halfway that it is NOT an all wheel drive vehicle. I asked twice and they promised it was an AWD so I didn't triple check. It was Christmas day and we couldn't find any replacement AWD cars after arriving in Bay Area. It ended up sitting in my gf's parents garage for the next 3 days before we spent extra $$ changing our plans…super disappointed, but turns out it's their system's fault. Either the manufacturer (Mitsubishi) mislabeled or someone at Enterprise who clearly doesn't understand cars labeled a FWD Mitsubishi Outlander SEL to be AWD. The manager lady at the front was kind enough to give me a partial refund, and promised me that she'll report to the company for this mistake in their system. That said, renters be aware and remember to triple check your car if it's an AWD - it's hard to tell from the inside sometimes but look for manufacturers AWD equivalent badge on the outside!
  • CP
    Cesar P
    Dec 24, 2025
    4.0
    Very friendly and professional staff. Costumer service is great 👍
  • KG
    Kristi Giunto
    Dec 2, 2025
    5.0
    Excellent service !! Very friendly and professional.
  • ST
    Suzi Terebelo
    Nov 25, 2025
    5.0
    Great experience from beginning to end I used the Costco travel discount and it was seamless and so professional The entire team felt like a 5 star concierge experience

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles are available for rent at Enterprise Rent-A-Car in Van Nuys?

Enterprise offers a wide range of vehicles including cars, vans, and luxury rental options to suit different needs.

What are the operating hours of Enterprise Rent-A-Car at 6230 Sepulveda Blvd, Van Nuys?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and Sundays from 9:00 AM to 1:00 PM.