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AutoZone Auto Parts

4.2
(659 reviews)

Business Details

16500 Sherman Way, Van Nuys, CA
91406, United States
(818) 779-7865
https://www.autozone.com/locations/ca/van-nuys/16500-sherman-way.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Van Nuys #5496 in Van Nuys, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Van Nuys, CA or call us at (818) 779-7865.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
16500 Sherman Way, Van Nuys, CA
91406, United States

Hours

Reviews

4.2
659 reviews
5 stars
410
4 stars
103
3 stars
57
2 stars
20
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Claudia, Julian, and Nevaeh going above and beyond.

Service Speed

Customers frequently noted the quick and efficient service, with many reporting fast battery changes and prompt assistance.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about poor customer service and unprofessional behavior from some staff members.

Product Availability

Customers appreciated the availability of parts and the store's ability to assist with specific needs, although some noted issues with stock levels at times.
  • BH
    Brenda Hidalgo
    1 day ago
    1.0
    Worse customer service!! Specially a short men Hispano!! Para mas joder y pelon!!! How dare he said in Spanish Esta choca!! I couldn’t believe it when I heard him saying that to me!! I was requesting for help to get some motor oil!! He shouldn’t be working there!!
  • MV
    Michael Varela
    2 days ago
    5.0
    Bro rob and his apprentice were fire. Both extremely Courteous. And knowledgeable at there respected positions. Awesome
  • RR
    Rafael R.
    6 days ago
    1.0
    02/27 I visited to return an item, and unfortunately, the customer service was very disappointing. The man with the man bun and glasses assisted me. He did not say hello, or acknowledge me in any friendly way. The entire interaction felt cold and unwelcoming, and there was no “thank you” or “goodbye” at the end. Basic customer service and courtesy go a long way, and this experience did not meet those expectations.
  • TS
    Trinidad Sandoval
    Jan 22, 2026
    1.0
    7:48 no one’s in the store doors locked they open at 7:30
  • CS
    Chander Sharma
    Dec 18, 2025
    5.0
    Claudia is the best manager ever

Brand Certified Facts from AutoZone Auto Parts

This information is certified by AutoZone Auto Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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