Camping World - Vacaville

Reviews

• TC

  Todd Craig

  Feb 11, 2026
  5.0
  Thank you to Camping world Vacaville and two Adriana and whoever worked on our Motorhome. They were exceptional to get us going for the next day trip and made time to fix an electrical problem on our tow car. Thank you again Todd and Josie
• HF

  Hannah Farmer

  Feb 4, 2026
  1.0
  Customer service was really good before and during the service however we haven’t even had our camper back even a week and stuff that was never wrong with it before is now wrong with it…multiple things! The service manager isn’t taking accountability for their errors. Our camper isn’t closing right, the wiring is now messed up, and they left several gallons of water in the camper and didn’t tell us. We spent over 2K getting it serviced to have problems that never existed before.
• MC

  Martha Caballero

  Jan 13, 2026
  1.0
  How is it possible to buy such an expensive RV and still have to wait over a month for repairs? They make you pay a deposit to check that everything is working correctly, and if something isn't right, they're supposed to fix it. When you take it in for repairs, they tell you they don't have the parts and that they're going to order them. My RV has been sitting at their facility for over a month, and I have no idea when they're going to return it. I don't know who's in charge of this mess, but they should at least contact us to let us know what's going on!
• DD

  David

  Jan 4, 2026
  1.0
  I haven't been in a Camping World in probably 10 to 15 years if not even longer ago, I remember the one in SoCal near Valencia that my family would go to when I was a tween. The retail experience was good, I ended up buying a couple of small items, but I was really there to show my SO some of the van options, overall we were underwhelmed with the experience mainly from the standpoint of a lot of time I spent waiting around for our salesperson to show us one or two vehicles that fit the profile of we were looking for (a 144 high roof sprinter with AWD/4WD). In the end we ended up spending a fair amount of time in the office looking at websites on a computer monitor which I felt wasn't the best use of our time considering my expertise of knowing what I was looking for feature-wise and vehicle wise. Some of the other locations appear to have at least used vehicles on hand and that's really what I was looking for to start with. I mentioned to the salesperson the Entegra launch 19y as well as the jayco terrain if not also the Revel or similar options but considering the popularity of these smaller vans, they were out of stock at this apparently largest location in Northern California. We oddly spent a fair amount of time just waiting around while the sales person got permission to show us around, which we thought was a little unusual. Granted, I understand that the equipment is worth tens of thousands of dollars and for us to be walking around by ourselves may not be store policy, but I wasn't sure that it worked out well that use of our time in that way, I estimate that we spend about 20 minutes total time before and after the tour of a couple vans. Edit: 2/27/20206 Visited the showroom store to buy some RV supplies. When I drove into the driveway entrance, the driveway was blocked for 5-10 minutes while a forklift driver employee blocked the entrance and yapped on his phone while waiting for the semi driver unloading Jayco trailers off of his trailer. I mentioned this to the front desk staff as I walked in, that "their guy was blocking the driveway in the forklift blocked the driveway", and they shrugged it off.
• LL

  Lucio Lopez

  Jan 2, 2026
  1.0
  Customer experience is severely lacking at this place. I was overall happy with the trailer purchase, but our sales rep Jason was dropping the ball in numerous ways. I don't believe he cared much about providing the best customer experience. For example, we purchased the "let's go equipment" package and he forgot to load it in the trailer for us, a bit of an inconvenience since we live over an hour away. I called later to ask him to mail it to us, he said they don't do that and he'll drive it to us. I was a bit confused on why he wouldn't just mail it but nevertheless I was not going to make the trip back to Vacaville since it was their mistake. A couple of days later he says that it WILL be mailed to us. I asked for tracking information in two separate messages and I did not get a response from him. Finally, three weeks later we received the package today in a recycled chair box wrapped with a ton of cellophane. There were so many other mis-steps during the purchasing process that I won't get into, but super disappointing. I will definitely not recommend this location to any friends or family.

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