5 Star Car Wash & Detail Center

Reviews

• DP

  Duke Philippe-Auguste

  3 days ago
  1.0
  I arrived at the car wash at 10:05am and I was the only customer present in the vacuum area. After my vehicle came out of the car wash machine a young man started wiping it as usual. When he got to the rear of the vehicle, he noticed the bottom half of the rear was covered in dirt. He got into the car and drove it back to the vacuum area to run it through the car wash once again. I explained to the gentleman that I did not have much time because I had an appointment. He stared at me and moved the car back to the pickup area. I saw him spray and wipe the bottom rear of the car. He then proceeded to go wipe down and complete 3 other vehicles instead of finishing mine. Another gentleman asked him if my car was done, he said no. No one touched my car. There was a pickup truck that came behind me, that gentleman’s truck was wiped and clean and he was able to leave before me. The lady at the register that took my payment comes out to her car, puts on a blue worker shirt and proceeded to wipe down my car. They finished my car at 10:47am. I voiced my concern to a young Caucasian girl who I assumed was a manager because I’ve seen her in that office plenty of times. She simply stared at me with a blank face with no response. We have been going to both Fairfield and Vacaville locations since 2018. I have 3 vehicles that I get washed 3 times per month. $35-$40 per car. I really enjoyed the service there, and supporting local businesses. I own one myself. I have never felt so discriminated against by this place until yesterday. It felt so intentional for whatever reason.
• TM

  the little mouze

  Nov 15, 2025
  5.0
  Very friendly and thorough. It was my first time there and they answered all my questions. I love the detail and service!
• JM

  Joan McLain

  Nov 3, 2025
  5.0
  The on-site manager, Leo, is totally hands-on from helping out drying the cars to overseeing all facets of the service end of it.
• AA

  A_J299

  Nov 1, 2025
  1.0
  Honestly, I wasn’t satisfied with the service. The vacuuming wasn’t done properly, and I expected better results especially for the price I paid. They really need to take more time and pay attention to the interior cleaning.
• PD

  Paul Dismuke

  Sep 19, 2025
  1.0
  Drove my truck over to 5 star to get it washed and as they’re finishing the detail, one of the workers come over and notify me that there is a piece of metal in the tire and it is flat. My tires have sensors and no sensor came on while I was driving the car there however, the size of the metal that was wedged in my tire was too big to sustain any air in the tire. I called to speak to the manager and they informed me that they aren’t responsible for anything involving the tires. So I brought me car to get cleaned and cost me $2k in tires because it’s all wheel drive and not fixable

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