Enterprise Rent-A-Car

Reviews

• SS

  Suckuss

  5 days ago
  1.0
  Don’t even show up to this place and give your business staff unprofessional and rude called for 30 mins no one picked up but when I showed up they’re sitting there chatting it up ignoring the calls
• PM

  Paula Marquez

  Apr 7, 2026
  5.0
  Planned a trip, and got a very clean, comfortable, full sized vehicle for my family. But the most wonderful part was the amazing customer service we received from Anthony, McKenzie, and Pablo. They were extremely helpful, answered all our questions, and made the process as smooth as can be. Looking forward to renting another vehicle for our next trip! Thank you
• DA

  Danny A

  Apr 6, 2026
  1.0
  Do not rent a car from here. They play games with your credit card. I rented a car with my work credit card and when I returned the car, they charged my personal card. They said they would refund the whole rental which was a lie. They have kids working there that don't know what they are doing. Avoid this place.
• CM

  Chuk Mmegwa

  Mar 28, 2026
  1.0
  Title: Extremely Unprofessional Manager & Undisclosed $300 Deposit – Caused Financial Hardship I am writing to formally document a very disappointing experience with the Enterprise Rent-A-Car location in Upland (Rental Agreement #: 2PBCSQ, Rental Date: March 13th). First and foremost, I was not informed at any point prior to pickup that a $300 security deposit would be placed on my debit card. This lack of disclosure is unacceptable, as it resulted in my bank account being overdrafted by approximately $200. Had this been clearly communicated, I would have planned accordingly or made a different decision. However, the most troubling part of this experience was the behavior of the branch manager, Anthony. When I called the location seeking clarification and assistance, Anthony was dismissive and unhelpful, stating that nothing could be done. In the middle of the conversation, he abruptly hung up the phone. When I called back to address what had just happened, Anthony claimed that the line had gone silent and that he did not hear anyone on the call. This was simply not true. The call did not drop — it was clearly ended. When I calmly questioned this and asked for his full name for documentation purposes, he refused to provide his last name and then hung up on me a second time. This level of behavior is completely unacceptable. It was rude, dismissive, and highly unprofessional. As a paying customer already dealing with a financial inconvenience caused by an undisclosed charge, being treated in this manner only made the situation significantly worse. The overall experience caused unnecessary stress, overdraft fees, and financial strain due to funds being unexpectedly tied up. But more than anything, it was Anthony’s conduct that left the worst impression. His lack of accountability, refusal to properly assist, and repeated disconnection of calls reflects an alarming level of poor customer service. I also escalated this matter through Enterprise corporate channels and was told that an area manager would follow up with me. Unfortunately, I never received any response. Because of that lack of follow-up, I am now forced to share this experience publicly. To summarize: • $300 deposit was not disclosed prior to being charged • Deposit caused my account to overdraft and incur financial hardship • Branch manager Anthony was dismissive and unprofessional • He hung up on me twice during attempts to resolve the issue • He provided misleading information about the call and refused to give his full name • No follow-up was received after escalation to corporate I understand that security deposits may be part of company policy, but transparency and basic respect for customers should be as well. I hope this review prompts proper accountability and prevents other customers from experiencing the same level of inconvenience and disrespect. – Chuk
• CC

  Cédric CHATAIGNOUX

  Mar 24, 2026
  1.0
  I am writing this review after one of the most frustrating and unacceptable customer experiences I’ve had with Enterprise. Today, I made a reservation as usual — I am a regular customer and rent cars very frequently. No notification, no warning. I drove all the way to Pomona: no car available. I called the call center, and they told me there should be a vehicle available in Upland. So I took an Uber — $40 out of my pocket — just to get there. When I arrived at the Upland location at 5:45 PM (they close at 6 PM), the agency was already CLOSED. Lights off, gate down. Completely unacceptable. I had to knock multiple times before someone finally came out. That person was Anthony. Anthony immediately told me there were no cars available. No effort. No attempt to help. No alternative solution. Nothing. What made it worse is that Anthony KNOWS me. I rent from this location regularly. And yet, his attitude was aggressive, dismissive, and completely unprofessional. I tried to go back and ask a follow-up question. I knocked again. Anthony refused to open the door. He ignored me. Let me be clear: The issue is not just that there were no cars — things happen. The real issue is Anthony. Anthony showed zero customer service, zero professionalism, and zero respect. Anthony made no effort to help. Anthony was aggressive and dismissive. This is unacceptable for a company like Enterprise. I wasted time, money, and energy for absolutely nothing — and was treated poorly on top of it. Enterprise needs to seriously address how employees like Anthony represent their brand. Because right now, this is a complete failure.