Enterprise Rent-A-Car

Reviews

• RR

  Ricky

  Apr 14, 2026
  1.0
  I booked an SUV through Costco for a weekend Air BnB trip to Tahoe. I received a call on Tuesday from Asha? to confirm my reservation, which I did. I spoke to her again on Thursday to ask about a possible All-Wheel Drive, but she tried to upsell me to a Dodge Durango and double the price, so I again confirmed my original reservation. On Friday morning I arrived at 9:40am to get the vehicle, and Lali, the manager, said since my reservation was at 8:00am, I passed the 30 minute grace period and they rented my vehicle to someone else so the only thing they had available was a Nissan Sentra. I was shocked and upset that I went from an SUV (Nissan Rogue), then a Dodge Durango that they tried to upsell me, just to tell me that all they had left was a Sentra. I asked them where the 30-minute policy was stated, and she would not show me. I even showed Lali my confirmation email with Enterprise's Terms and Conditions, but she would not point me to the policy. I was in disbelief considering I spoke to them multiple times throughout the week. What do they call me for if all they're going to do is give the car away? I asked if another Enterprise had a car available, and Lali said nothing in her area was available, even though she did not look into her computer screen. I felt defeated since my trip was already booked and there was no way all our passengers and luggage would fit in a compact car. I asked how much the Sentra would be, since compact cars go for a lower rate than SUVs, and she said it was going to be higher. I told her at this point I felt discriminated against, and she said I was making her uncomfortable and needed to leave, so they made me wait for my ride outside in the rain. I wish I was making this up. Once my ride made it back 15 minutes later, I checked the Enterprise in Hayward and they had a Chevy Equinox AWD available for $80 more than my original reservation. They had me driving off within 10 minutes of arriving like I was royalty, even though Lali said they had nothing available. I cannot believe the MIStreatment I received at the Union City location and will never give them my business again! I still need to report this to corporate and Costco. I'm not one to even do this, but it was uncalled for how dirty they did me and my family.
• SV

  Shabeer's Travel Vlog

  Mar 19, 2026
  1.0
  That place is completely full of incompetent employee having no business ethics unprofessionalism I regret I went to that location. Even the location in Hayward have the same attitude, same behavior, enterprise becoming a place full of unprofessional's if you try to call them, they're not going to answer your call .👎
• ML

  Mel Louie

  Feb 26, 2026
  5.0
  My experience with Enterprise Truck Rental was awesome! I also considered renting from U-haul and Home Depot, but the cost wasn’t even comparable and the service was exceptional. Thank you Sam for the easy check-in and vehicle return process! If I need another truck rental, it definitely will be with Enterprise.
• AN

  Ashwin Nambiar

  Feb 20, 2026
  5.0
  Great customer service.
• GR

  Gary Randolph

  Dec 6, 2025
  1.0
  Horrible experience from manager ELENA breglia ..Racial discrimination. Un professional Costumer beware. Manager will accuse u of smoking to take your deposit. $250 cleaning fee.I don't even smoke at all...Please be advised about Elena breglia

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