Many customers praised the helpfulness and professionalism of the staff, particularly the tow drivers.
Response Time
Customers frequently noted the quick response times for towing services, often within 15-30 minutes.
Pricing Issues
Several reviews highlighted concerns about high and unclear pricing, with some customers feeling misled about costs.
Mixed Repair Experiences
While some customers had positive experiences with repairs, others reported dissatisfaction with the quality of service and unexpected charges.
Negative Experiences
A number of reviews mentioned poor customer service interactions, particularly with phone staff, leading to frustration.
AM
Angela McCartney
Aug 29, 2022
5.0
I stopped by during their regular business hours and asked if they had time for a quick oil change. Their staff members were polite and was able to get my car in with no issues.
ZZ
Zou Zajac
Nov 5, 2020
1.0
We used their hauling service in 2015. When the driver was ready to go he asked us the double of the quote they initially gave us. Last month we needed towing 8 bins full of grapes and gave them another try. The pick-up was scheduled for 11am and the driver showed up at 2pm, 3 hours later. This was not enough that instead of taking the full load the driver said he could only put half and he had to come back to get the rest. After complaining that the grapes were getting to warm and that we specified how many bins we had, the driver agreed to take 6 total, leaving two bins behind. It was a catastrophe and we had to hire somebody else to finish the job. shameful business.
LH
Luqia Hou
Aug 18, 2020
5.0
Our RV was broken down two days ago and needed to be diagnosed and repaired. All in one responded quickly the next day to tow our RV from Nice to Ukiah. The next day it was diagnosed as the fuel pump was broken and it was replaced within three hours. The RV was in driving condition. Although further repair was needed, our RV rental company decided to tow it back to Fremont Ford for final diagnosis and repair. It is likely due to the engine light was on when we first picked up the RV. Never less I was able to drive the RV in a safe place to exchange to a new RV. The staff members at All in One are very friendly and responsive! Will use their service again if needed in the future!
DH
debra harrison-Blagg
Jul 6, 2020
5.0
The Lady and Gentleman, in the office, were kind, professional, and fast ! Highly recommend All In One Auto !!
KC
Kate Collins
Jan 1, 2015
1.0
Don't use All in One Auto Repair & Towing!
Coming home on Christmas eve we hit ice on the road and our 4-runner flipped onto its side down an embankment. We told the firefighters and CHP who came that we had AAA and they said they would call for a tow for us. I've never been in an accident and had to have a tow so I thought that was standard policy. The tow driver was absolutely fabulous, got the car out of the ditch and righted with no further damage to the car. He was very nice and polite. If this review was of the driver, he would get an A+. Everything was fabulous until we got to my house and I handed the driver my AAA card and was told that they don't take AAA. What kind of towing company doesn't take AAA?! A dishonest one, that's what kind. They charged me $260 to tow my car less than 6 miles. The driver said it would have only been $180 if I had called it in but because the CHP called it in, it was an extra $80! "So sorry but that's company policy." He was very apologetic and said if I wanted to argue it with his boss that he (the driver) would take the car back to the tow company's lot and I would have to discuss it with his boss when he got back into the office on Monday. This was 1AM Christmas morning on Thursday. So I was forced to pay the exorbitant and unreasonable amount of $260. The very nice driver said he would have the owner call me. The owner never did. I left a message. Still no call. This company's owner obviously has no integrity and I would never use their services. If you have to get a tow or auto repair, call anyone but All in One Auto Repair & Towing. I wouldn't trust them with anything! Any company owner who sets policy to take advantage of people who have just had an accident is reprehensible.
Frequently Asked Questions About All In One Auto Repair And Towing
What services does All In One Auto Repair And Towing offer?
All In One Auto Repair And Towing provides towing services, auto repair, smog inspections, brake services, oil changes, auto air conditioning service, and general auto maintenance.
What are the business hours for All In One Auto Repair And Towing?
The business operates Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
Where is All In One Auto Repair And Towing located?
The business is located at 406 N State St, Ukiah, CA 95482, USA.
How can I contact All In One Auto Repair And Towing?
You can call them at +1 707-468-0991 or email sadiejean89@outlook.com.
What payment methods are accepted at All In One Auto Repair And Towing?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does All In One Auto Repair And Towing have an online presence?
Yes, you can visit their website at https://www.allinoneautorepair.com/ and their Facebook page at https://www.facebook.com/All-In-One-Auto-Repair-Towing-109854949091590/.
What nearby places can customers visit before or after their service at All In One Auto Repair And Towing?
Customers can visit the Ukiah Indian Senior Center, a community center and senior citizen services location, or enjoy a meal at Peking Tokyo Restaurant And Sake Bar nearby.
Are there entertainment options close to All In One Auto Repair And Towing?
Yes, Gateway Games, a video game store, is nearby and offers retail entertainment for customers to enjoy.
Can customers access community services near All In One Auto Repair And Towing?
Yes, Walk & Bike Mendocino and Ukiah Indian Senior Center are nearby community service organizations that customers might find helpful.
What is the featured message of All In One Auto Repair And Towing?
Their featured message is: "When They Say It Can't Be Done Call All In One!"," field_ids":["featuredMessage"],"nearby_places":[]}]}]}{