Sales Experience
Customers consistently praised the sales staff, particularly Elliot and Greg, for their professionalism, knowledge, and no-pressure approach during the car buying process.
Customer Service
While many reviews highlighted excellent service from sales representatives, there were significant complaints regarding the service department's responsiveness and professionalism.
Transparency Issues
Several customers reported issues with pricing transparency and unexpected charges during the purchasing process, leading to feelings of distrust.
Mixed Service Quality
The dealership received mixed feedback on service quality, with some customers praising the service advisors while others reported poor experiences and lack of follow-up.