Sunnyvale Ford

Reviews

• MS

  Myron Sabes

  5 days ago
  5.0
  I have been thinking about purchasing a Ford Maverick for some months. Finally, I decided that the time had come. I went into Sunnyvale Ford and we looked at what I wanted in a Maverick. They did not have one in stock that fit all my wanna's. I went home and did some research. I found a Lariat at the Morgan Hill Dealership that had what I was looking for and a little bit more. When I went back to Sunnyvale Ford, the salesperson, Vivian was terrific. She was helpful, pleasant and very knowledgeable. She and the other people helped me. They and I agreed on a price and they arranged for the Maverick I wanted to be brought up to Sunnyvale. I went home with my new Lariat and a great big smile on my face that evening. All the people with whom I interacted at Sunnyvale Ford were helpful, courteous, at all times made me comfortable. and kept me aware of the process. This process took a bit longer than normal since I had selected a vehicle that had to be brought up from the other dealer. BTW, I want to give a shout our to John in parts. He is a fellow Harley rider and a terrific guy to talk with.
• CC

  Cleavetoo

  5 days ago
  5.0
  I started going to Sunnyvale Ford for the service and maintenance of my new car after a bad buying experience at another dealership. But recently, I needed to buy another car. I was working with Vivian, a sales associate at Sunnyvale Ford. For weeks, she worked so hard to find the car that I was looking for (which admittedly was a moving target) and it just wasn’t available. Throughout it all, she was so professional, so thorough, and such a joy to work with. I was super bummed that the car that I needed wasn’t in their network. But I eventually bought a car she introduced me to that I hadn’t previously considered. I highly recommend stopping by and asking for Vivian if you’re looking for a car. Between Vivian in Sales and Anderson in Service, you are going to receive the best service at this dealership. The service and maintenance is so good that when I did buy another car online, I immediately ran to Sunnyvale Ford to get their extended warranty to service my car. Anderson is the best. I can expect my car to run as needed for the next several years because of Anderson. If you need service, go to this dealership, ask for Anderson. He will take great care of your car, he will keep your car running with perfection, and he will make sure you’re happy with all of the work done on your car. I look forward to the next several years of having my car serviced by Anderson and his team.
• CC

  Clare Capsuto

  Feb 23, 2026
  3.0
  I have mixed reviews for Sunnyvale Ford. I worked with Vivian who took me on a test drive, she was very personable and enjoyed working with her. Unfortunately the managers were not able to meet me on price. This dealership says they will price match if you bring in another offer which in theory would be great because this area tends to be over priced compared to other dealerships. I ended up going with a different dealership that had the inventory I wanted and did meet me on price, unfortunately Sunnyvale Ford did not move fast enough to get my business and did not live up to their price matching promise. I would recommend this dealership if you know exactly what you want and have an offer in hand. They will work with you but be warned on overpriced inventory. Overall good experience with communication with Vivian - I just wish their finance team lived up to their promise of price matching!
• JS

  Justin Sanchez

  Feb 22, 2026
  5.0
  I highly recommend Sunnyvale Ford for anyone looking for a transparent and honest vehicle-buying process. I worked with Teddy Martinez and Sagar, both of whom were exceptional. Sagar took the lead on finding us the perfect truck and stayed professional and patient throughout. The trade-in process was the highlight for me. They handled all the red tape, title work, and DMV transfers with ease. They offered a very fair price for my trade-in that was close to my KBB estimate. The staff is transparent and doesn't pressure you, making the whole experience smooth. 11/10 recommendation—plus, the popcorn and coffee in the lobby are a great touch!
• JM

  Juan Medina

  Feb 16, 2026
  1.0
  ⭐☆☆☆☆ – Extremely Disappointed with Sunnyvale Ford I had one of the worst dealership experiences I’ve ever had at Sunnyvale Ford while attempting to purchase a Ford Raptor (Stock #S0652). I initially found the truck on Facebook Marketplace through their salesperson, Fernando, and then worked directly with their General Sales Manager, Mark. I made it very clear from the beginning that I am in the business and was ready to purchase at invoice pricing. I was also transparent that I was considering a Hennessey Ford truck at Ken Grody Ford, where I had already been offered 5.99% APR for 72 months through Ford Financial by buying down the rate. We agreed to very specific terms: • $2,700 under MSRP • $895 GAP • 5.99% APR for 72 months I authorized Mark to run my credit through Ford Financial ONLY. Instead, he ran my credit multiple times without my consent, claiming he was searching for a better rate. I now have multiple hard inquiries on my credit report. He eventually secured 5.99% through Bank of America instead of Ford Financial — clearly to avoid buying down the rate as discussed. This was not what we agreed to, but because my credit had already been hit multiple times, I tried to move forward anyway. It gets worse. I clearly stated I would be the primary signer and my sister-in-law would be secondary. Mark approved an arrangement where my family would go in to complete her portion and then send me the contract to sign and notarize. My brother and sister-in-law drove FIVE HOURS to the dealership. When they got to Finance, we discovered my sister-in-law had been listed as the PRIMARY signer and the vehicle was registered to her address — without my authorization or knowledge. This was a complete restructuring of the deal. Finance claimed this was the only way Bank of America would approve the loan. When I asked to go back to Ford Financial with me as primary, the rate magically jumped to 6.69%. I asked them to honor the original agreement and buy the rate down to 5.99% as promised. They refused. My family drove ten hours round-trip for nothing. No accountability. No effort to fix it. Just careless, unprofessional handling from management. The GM of the store Jim Popal did nothing to remedy the situation didn’t even reply to my email complaint. If you value your time, your credit, and clear communication, I would strongly recommend shopping elsewhere.

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