Sunnyvale Ford

Reviews

• MK

  Mele Kulu

  2 days ago
  5.0
  I am so thrilled by Luis Ramos from finance at Sunnyvale Ford for his care and helpful services. I had car accident a week ago and my ford bronco is a total loss. I was stressing out and felt helpless and emotionally sad of thinking about getting a car. I called this guy Luis Ramos at Sunnyvale Ford and he told me to come in he’ll help me. I am so relieved and in peace when he sorted out my case from insurance to finance. I am giving him a 5 stars for his performance and hope every salesperson and financial individual is like him. Thank you Luis for your service and dedication to my case and wishing you all the best with new customers also I will recommend you to friends and family. Regards Mele S.M.P. Lomu
• QC

  Qing Chen

  2 days ago
  5.0
  I stopped by this dealership last year when I was in the market for a family SUV. I didn’t have a specific model in mind, but since the dealership was close by and had a wide selection of both pre-owned and new vehicles, my son and I decided to browse the used car lot and then step into the showroom to look at the Bronco he was interested in. Because it was early Saturday morning, we didn’t see many staff members, and there wasn’t a Bronco on display—only a Bronco Sport. As we were about to leave, Vivian from the sales team approached us, greeted us warmly, and asked if we needed any assistance. I explained my basic requirements for a new vehicle, including price range, interior space, and some off-road capability such as 4WD for snow driving. She listened carefully and helped narrow down suitable options among several Bronco trims and the Bronco Sport. Vivian quickly arranged a test drive for a base Bronco model with 4WD, which was parked in the east lot where there were more than six Broncos available. We drove along El Camino Real to Lawrence and then briefly on I-280 to assess highway noise, acceleration, and handling of the boxy body-on-frame design. The 2.3L turbocharged inline-4 engine felt strong and torquey, even with a vehicle weight of over 4,800 lbs. During the drive, Vivian explained the infotainment system—which felt very modern and tech-rich compared to my older Lexus—and confidently answered my questions about trim-level power differences and roof panel installation and removal. I was impressed that despite being relatively new to the team, she handled even detailed questions professionally, occasionally looking up specific information to ensure accuracy. The first test drive gave me a solid performance baseline. Afterward, Vivian offered us the opportunity to test drive a higher-trim Badlands model equipped with the 2.7L turbo V6 and enhanced off-road capabilities. I gladly accepted and took the same route again. The V6 delivered a deeper growl and felt noticeably more confident during highway passing and lane merging. Back at the dealership, we reviewed interior build quality, legroom, headroom, and additional features. Overall, it was a very productive visit that gave me a well-rounded understanding of the Bronco lineup. I didn’t make a purchase that day because I wanted to compare options across other brands and models. Vivian was completely understanding and applied no pressure whatsoever. Instead, she proactively offered guidance on how to balance budget and features to optimize a future purchase. I’ve visited several other dealerships in the Bay Area, but I’ve never had an experience as positive as this one. The dealership offers very competitive pricing on certain models, and I would specifically give Vivian five stars for her professionalism, patience, and customer-focused service. If I decide to purchase a Ford vehicle in the future, I would definitely reach out to Vivian to work out a plan.
• KC

  Kevin Chung

  5 days ago
  5.0
  Best car purchase experience I have had (5 new car purchases in the past). Submitted a web request for loan pre-approval on a Ford F-150 Lightning after hours one night and got a phone call from Jack in the Sales department the next morning. He said I was pre-approved and for me come on in. Jack let me take a look at a Lariat model while he went to another lot to move vehicles around to get the Flash I wanted. Test drove the Flash and loved it. Jack introduced to me to Teddy in Financing while the truck was being cleaned up by the prep guys. Teddy was friendly and informative. We worked through the numbers and found that it was better for me to get the 0% interest rather than the 4k rebate (could not get both). Both Jack and Teddy made buying my new F-150 a pleasant and relatively quick experience. Highly recommend them and Sunnyvale Ford.
• AV

  Anudit Verma

  Jan 1, 2026
  5.0
  I had a fantastic experience at the Ford dealership in Sunnyvale, and I want to specifically thank Fred for making the entire process so smooth. From submitting my order to the final delivery, he was incredibly helpful, kind, and professional throughout. What I truly appreciated was Fred’s thoughtful, customer-first approach, ensuring everything aligned perfectly with what I was looking for. The entire experience felt honest, transparent, and completely frictionless. He patiently guided me through every step and even helped take photos with my new car at delivery, which was a nice personal touch. Overall, the process was seamless and stress-free. I highly recommend Sunnyvale Ford, especially Fred. Thank you as well to all the team members at Sunnyvale Ford who were involved in the process. Happy New Year!
• JA

  Jennifer Arntsen

  Dec 21, 2025
  3.0
  Vivian was fantastic. She is 100% a 5* rating. She was kind, helpful, relatable, professional, and listened to my concerns regarding hybrid vs gas. (Kris in the Service department is amazing too, 5* for him. He has found answers to issues with my old car that no one else could, and I trust him with my diesel.) The finance guy ruined my experience. If I could rate them separately I would- it is a 1*. He rushed me into signing an agreement on a car I didn’t even actually see. Then he over promised and under delivered on multiple things. I bought the car on a Sunday and it was having a recall fixed. He told me he would push it to the top of the list and try to get done Monday, “it’s an easy fix.” Monday came and the car wasn’t ready but I had to go back to the dealership to sign more paperwork that was missed. Tuesday brought a call around 3:00pm that the car would be ready for a 6:00pm pick up. I arrived at 6:00, he didn’t know where the car was and I waited for 30min before finally asking and learning they were washing the car. When it was finally brought around, I was handed 1 key and told to come back tomorrow (Wednesday) to get the gas tank filled up because it was empty. I asked about the 2nd key and he responded that he thought we had it and he would go check. Never came back. Turns out the temporary licensing wasn’t done on the car either. I spent an hour waiting on my new car because it wasn’t actually ready despite being told it was. I told him I would come back the next day because I had things I needed to do and clearly the car was not ready for pick up. He at least offered delivery, but I ended up declining that option. I purchased the car on Sunday afternoon and it wasn’t ready for pick up until Wednesday. What was going on Sunday afternoon, all day Monday, and all day Tuesday to not have everything completed? Seems like there was ample time to complete tasks that are usually finished day-of for most other purchases. Honestly, my new care experience feels ruined by him. Vivian was so great, so apologetic, and understanding of my frustrations. People don’t buy cars everyday; there was one opportunity to offer amazing customer service from start to finish and it just sucked. Hopefully lessons can be learned from this entire experience and no one else feels let down like I do.

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