AutoZone Auto Parts

Reviews

• MG

  maddison ghoul

  Feb 24, 2022
  1.0
  I’ve been to this store numerous times without any issues. Generally, the employees are incredibly helpful and friendly. However, that was not my experience this week. While waiting my turn to be assisted, I witness who I am assuming is one of the managers of this location (I make this assumption because the other employees were asking for her help with their transactions), Tara, roll her eyes as one of the other customers turned her back to leave the store. Not a few minutes later, she was making faces at another. Despite the current mask requirements within the store, this kind of behavior is exceptionally obvious to anyone paying attention. Think what you’d like of the customers you’re assisting behind closed doors, but to brazenly disrespect your customer base right in their face is disgusting. Once it was my turn, I was immediately met with condescension and attitude regarding my transaction. The entire process was made miserable by her poor attitude and ignorant commentary to a situation that she did not have adequate details to be commenting on in the first place. As a regional manager for a large customer-facing chain, I sincerely hope that this particular employee is not delegated to lead others, as her ability to handle basic customer service transactions with courtesy and taste is severely lacking. Because of her distasteful attitude and crass commentary, I will be shopping elsewhere from now on, and I share this as a warning to others who happen into this store. As I previously mentioned, I have had no other issues with the other staff within this store, but this week’s experience has made me unwilling to step foot in this store again. I deal with people all day every day, and as someone who looks for managerial potential in others, I highly suggest a reassessment of this individual’s ability to lead a team. I’d like to think that this level of customer service is not what Autozone strives to provide to their loyal customer base, but with managerial representation such as this? It makes me wonder what they stand for to simply allow it to persist.
• JW

  Jessica Walker

  Nov 7, 2020
  5.0
  Paul Wiley helped me greatly!!! Wow he placed my battery in my car right before work. I pulled up to Auto Zone worried because my car had trouble starting, I know nothing about cars mind you however Paul came out with the biggest smile on his face ready to help me, he also gave me valuable knowledge about my car. Soon after he changed my battery!!! I made it to work on time and I’m so happy! I had a great Auto Zone experience THANK YOU PAUL!

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