Customer Service
Overall, customers praised the friendly and helpful staff, with many highlighting excellent service experiences.
Reservation Issues
Several customers reported problems with reservations, including unavailability of booked vehicles and attempts to upsell to more expensive options.
Quick Process
Many reviews noted the quick check-in and rental process, with customers often being able to pick up their vehicles in a timely manner.
Vehicle Condition
While some customers were satisfied with the cleanliness and condition of the vehicles, others mentioned issues such as dirty cars and maintenance concerns.
Communication Problems
There were complaints about poor communication regarding vehicle availability and reservation confirmations, leading to customer frustration.