Enterprise Rent-A-Car

Reviews

• MT

  Marilyn Tracey

  Feb 19, 2026
  5.0
  The staff in Solana Beach were amazing. When the plan changed they were flexible, kind and supportive.
• CB

  Colin Brennan

  Feb 5, 2026
  1.0
  They will confirm your rental but not have any cars available when you arrive. AVOID AT ALL COSTS
• MM

  Martina

  Feb 1, 2026
  5.0
  The Solana Beach team was very personable and helpful. Fausto did a great job in getting us what we needed.
• CG

  Cory Gordon

  Jan 26, 2026
  5.0
  Never had any issues here. Easy pick up and drop off, plus competitive prices for the area. So easy I decided to rent a car from them for a month - can’t give a higher endorsement than that.
• SS

  scott

  Jan 12, 2026
  1.0
  If I could give them a zero I would. I had a confirmed reservation for a Dodge Durango or similar for pick up at 12 noon on 12/23/25. I received a message on my answering machine from a representative the night before to advise me they were unable to fulfill my reservation that was booked and confirmed on their website. Their office was closed when I got the message and returned the call. I called them back first thing the the next day and spoke to a representative who apologized and said they had no cars available at my pick up time but might have a small car later in the day. I shared that would not work as we needed an SUV with 4 adults, 3 dogs, luggage and Holiday gifts for our 4 hour drive. There was a less than sincere apology and no offer of trying to make it right. After calling their corporate offices to express my frustration after Christmas there was no apology. All they said was I had to speak with the location that booked the reservation. They said they would call them and I would get a call from them in 3-5 days. After not hearing from them for a week I called back the toll free number and asked to escalate my issue to a manager. To my dismay Derek in St. Louis told me their "policy" does not guarantee they will have a car for a confirmed Reservation with Enterprise. Seriously? I was told that is the policy. All he could do was call the local District Manager and ask him to call to address my issue. It has now been a week and as you may expect- no phone call from the District Manager. Having been a road warrior for 40 years I have never experienced such abysmal service and not even an attempt at service recovery. Hard to believe American Express would even recommend this company to their top customers. Needless to say it will only be Hertz or Avis for me. Update 1/13. I contacted the customer service as suggested and had a chat with their agent. She was professional, apologized, and said she was escalating it to a manager to respond. I promptly heard back from the new Rental Branch Manager. He apologized profusely and resolved my situation restoring their faith in them. Thank you.

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