Many customers praised the friendly and accommodating staff, particularly highlighting individuals like Luis and Adrian for their helpfulness and professionalism.
Quality of Work
Overall, customers reported satisfaction with the quality of work performed, including thorough inspections and timely service.
Communication
Customers appreciated the clear communication regarding repairs and updates, although some noted inconsistencies in service expectations.
Pricing Concerns
Several reviews mentioned concerns about pricing, with some customers feeling overcharged or experiencing unexpected costs.
Mixed Experiences
While many had positive experiences, there were notable complaints about dishonesty and upselling tactics from certain staff members.
SS
Shannon Swallow
4 days ago
5.0
Thank god for Sullivan's that's for sure. I blew a tire and crawled my way to the shop at 12:45 yesterday. It was a perfect storm because I had a 3:30 open house to be at and a two-hour drive to sfo at 9 a.m. in the morning. Things were so tight and I was so incredibly stressed and trying not to lose it. But Nathan was amazing! So calming and helpful with a 'we'll get it done' attitude. I was out of there by 2:15 with a fixed tire and tears of joy. Truly so grateful. Thank you Nathan! You're a wonderful service professional and I'll send everyone your way.
BC
Ben Cipollini
Dec 5, 2025
1.0
I handed them a driveable car, received back an undriveable car with rattling in the brakes. When I pointed this out to them, they saw no problem - didn't care that they didn't spot the issue before returning the car to me. No test drive, no nothing. Tried to charge me to diagnose what happened while the car was in their care, no apology for forcing me to take the car back to them, etc.
Hey! Car now gets 10 MPG less than it did when I handed it to them. Given the above, I wouldn't bother asking them about it - they won't help. Another $200 diagnostic for things that happened with the car in their care, and me scrambling to figure it out to compensate. NO THANKS.
ĀÆ\_(ć)_/ĀÆ
JW
Joel Williams
Nov 24, 2025
5.0
Luis and the staff are friendly and accommodating. Great local spot for no hassle regular maintenance. Definitely get the warranty on tires because I got a nail in one of mine in a non repairable area so it was covered except for labor. I got my TPS on all four replaced as well, so far all good.
CS
C. Smith
Nov 18, 2025
5.0
I would recommend to anyone. I was traveling for business and ran into a problem, from my initial phone call to check in and explanation of problem (totally on me, condensation from running my air conditioner) was amazing helpful and fast
JH
Javier Hernandez
Nov 16, 2025
5.0
Needed tires for my daughter's car. I called around seaside area NO one had them in stock. I called Sullivan's and talked to Angie on the phone,she had the tires I needed. I arrived at the shop was greeted will and a smile. They took me right in they had my tires and got alignment done. They even did a check over on my vehicle showed me a few thing that needed attention. Thank you Angie and crew,awesome place to get your vehicle worked on. ššš