National Car Rental

Reviews

• RE

  Roberta Epifanio

  Apr 22, 2026
  5.0
  I've been an Emerald Isle member for decades because it's the fastest, easiest way to rent a car throughout the US. The National staff are always polite, friendly and helpful. I wouldn't use any other car rental company.
• JS

  JoeD Shaw

  Jun 3, 2025
  5.0
  I only rent cars from National, best in the business
• SC

  Susan Cottle

  Jan 27, 2025
  5.0
  Both ends of my trip were quick and easy pick up & drop off. Nationals representatives are professional and efficient. I highly recommend National!!
• BL

  brian lane

  Jul 23, 2020
  1.0
  Everything at check in was great at the Sonoma County airport. The person working behind the counter was prompt and kind. The car was fine, though it looked terrible. His explanation was that their dryer was broken, but it had white streaks all over it from being washed and looked like soap was left all over the car. We were in a hurry so, I just left with the car. The biggest issue and the main reason for the one star review was because of how I was treated when I returned the car what I was charged for the rental. When I reserved the car (using the 1800 number for National), I was told that since I wasn't sure how many days I would need the car (we moved to CA and I didn't know when we'd get our personal car from the moving truck), that I should reserve it for the full week. I was told this by the National Car Rental rep and she also told me that doing this would give me a lower daily rate and that I could return the car early and be credited for any unused days. Further, this person told me that if I kept the car for 5 days that I would not only be credited back for the unused days, but would still receive the lower daily rate that comes with the weekly rate for the days that I did use. So I had her book the car for me for the entire week according to her advice. As it turns out, we could have returned the car a few days sooner, but kept it for 5 days because of the lower daily rate as explained by the National Car Rental rep and so we focused on other issues with our move. However, when I returned the car (after 5 days), they charged me for the full week even though I only had the car for 5 days and even after I repeatedly explained what I had been told on the phone by the National Car Rental employee when I booked the reservation. The girl checking me out said she would have the manager call me the next day, and now several days later, he still hasn't called. I consider this to be terrible customer service and unethical treatment and therefore I will be actively avoiding this company in the future. I no longer trust them to honor their word and do not recommend National Car Rental to anyone.

Frequently Asked Questions About National Car Rental