Safelite AutoGlass

Reviews

• PN

  paul naragon

  Feb 22, 2026
  5.0
  People were professional, friendly, informative, efficient, and what appeared to be a healthy work environment.
• CB

  Cheryl Brouwer

  Feb 15, 2026
  1.0
  I had a pinky size crack that wasn't speaking that I wanted to fill it with resin and stop the spot from spreading. They knew that the procedure they use causes more damage because they told me twice that it could possibly spread while doing the job. It didn't spead while doing the job and technician said it looked great. 24 hours later and now my windshield it cracking. What a total waste of money. I don't understand why a company would offer this service if it's just cracking people's windshields. I could have just waited for it to start cracking and have it replaced through insurance down the road.
• CC

  Carla Constantino

  Feb 6, 2026
  1.0
  Extremely poor service and unprofessional behavior. I went to this location to have my windshield repaired, and the work was done incorrectly. The molding on top of the windshield was not properly installed and was placed incorrectly, which caused a water leak into my car through the roof. When I tried to contact the store to have this fixed under warranty, the situation got worse. After several calls, my phone number was blocked. When I called from another phone, they hung up on me. Instead of taking responsibility for the poor installation, they tried to blame us for the issue. One employee in particular, Andrew, was not helpful at all and the quality of his work was unacceptable. This is not how a professional business should treat customers, especially when the problem is clearly related to their own repair. I had no choice but to go to a different Safelite location to follow up and resolve the issue. While a woman working next door and a couple of other employees tried to be helpful at the time, the overall experience at this store was disrespectful and unprofessional. I do not recommend getting service at this location.
• CE

  Courtney Edwards

  Jan 31, 2026
  1.0
  No ⭐️. Don’t waste ur time or money. They recalibrated my car wrong and now it’s not working correctly. I have Called and emailed and only one person has gotten back to me after I was Promised I would Get call from regional manager. I waited 3 hrs with no communication at the office during the recalibration to get the car back still not functioning. Then offered “oh u want free wipers because we can’t fix the window?” They gave me a fake certificate of the recalibration. My brand new car now doesn’t work properly and has a code light on all the time. I cant Use cruise control because they have messed up the windshield camera and the forward collision system doesn’t work. Which is a huge safety issue. I pay a lot of money for my car and these safety systems that worked perfectly fine until safelite did the windshield. Btw the crack was small but was told it couldn’t be repaired and needed a whole new windshield. Which now I’m wishing I just did the whole thing through Honda. I’m beyond pissed and they will rectify the crappy work they did. I also will be Filling a claim against them with my insurance, who paid them for the windshield replacement in the first place
• JV

  justin voight

  Jan 28, 2026
  1.0
  I brought my car in to have the windshield replaced. Prior to the replacement, my automatic wipers worked normally and there were no warning messages or system errors. After the windshield replacement, the automatic wipers stopped working. I returned to the shop, and they replaced the sponge for the rain sensor. About 20 minutes after leaving, my car displayed a warning message stating there was a problem with the system — something that never occurred before their repair. When I spoke with the manager, I was told the damaged sensor was a “wear and tear” item and that they were not responsible. This explanation is unacceptable, as there were no signs of failure prior to their work, and the warning message and confirmed damage appeared only after they serviced the sensor area. I then consulted with an Audi service advisor and an Audi service technician, both of whom confirmed that the rain sensor is not a wear-and-tear item and was more than likely damaged by the windshield repair tech when replacing the sponge. As a result of this situation, I am going to be forced to pay out of pocket to repair damage that occurred after their work. This is an expense I should not be responsible for, given the circumstances. I would prefer to resolve this directly and professionally, but at this point the business has declined responsibility. I hope they reconsider and take appropriate action to correct this issue. Update* When you reach out to the company like they tell you to they will "escalate" it up higher in the chain. Tell you, "you should hear back in 2-3 business days" and not hear back but when you call they tell you the decision was made that its not our fault "deal with it".