Safelite AutoGlass

Reviews

• CM

  Charles Meehan

  Apr 23, 2026
  5.0
  These two young men were nothing short of more than I could have ever asked for. It was a perfect experience. Really.
• RA

  Robert K Allen

  Apr 19, 2026
  5.0
  Very quick, efficient and neat. Very personable and capable individuals the replaced my cracked windshield in a professional manner, Very happy with the service and certainly would go with Safelite again if any I have windshield problem!!
• SW

  S. Marie Williams

  Apr 14, 2026
  1.0
  Well where do I begin with my experience? Well... it all begins with having an appointment scheduled for yesterday only to be told that my 1:00 to 5:00 time frame (like the cable people) the tech would be there actually a little bit early,I was so excited! I was told my "TECH" would be arriving between 12:25 and 12:55 pm. However this proved not to be the case... What began as a simple 4-Hour time slot for a windshield install turned into me having to call the company four separate times and sit on hold for a range of 10 to 35 minutes each time!!! Only to be told each phone call a different answer and that the tech was on their way, he was running behind schedule, and finally at 6:00 p.m. last night I was still waiting for a "tech" to show up and a "tech"to call me back. At the very end of my lovely, long day of waiting for my windshield to be installed by Aaron from Safelite, taking time off work, juggling appointments, etc.. NO ONE EVER SHOWED UP!! NOT EVEN A RETURN CALL TO EXPLAIN WHAT HAPPENED!!! NOBODY!! NOTHING!!! AND ON TOP OF IT ALL THE PEOPLE ANSWERING THE PHONE (I GUESS "CUSTOMER SERVICE REPS" IF YOU WANT TO CALL THEM THAT) ALL THEY COULD DO WAS TAKE A MESSAGE FOR A CALL CENTER MANAGER TO CALL ME BACK OR EMAIL THE OFFICE OF SAFELITE TO VOICE MY FRUSTRATIONS OF NOBODY SHOWING UP OR HAVING THE DECENCY TO CALL ME BACK. AT THE END OF ALL THIS I WAS TOLD THAT I WAS BEING RESCHEDULED NOW IF I WANTED MY WINDSHIELD INSTALLED AND WAS OFFERED AN IN-PERSON APPOINTMENT AT THE SHOP (WHICH IF I KNEW THAT WAS EVEN AN OPTION I WOULD HAVE DONE FROM THE "GET-GO" HAD I KNOWN ANY OF THIS DAYS LOVELY ADVENTURES & ALL DETAILS PRIOR TO YESTERDAY..BUT SINCE I WAS NOT AWARE THAT GOING TO THE SHOP WAS EVEN AN OPTION), I WASTED AN ENTIRE DAY; LOSING A DAY'S WORTH OF WORK & PAY; RESCHEDULING ALL MY APPOINTMENTS; & DISAPPOINTING A 9 YEAR OLD WHO COULDN'T GO TO THE PARK AFTER SCHOOL... ONLY TO START AGAIN TODAY YAY!!! NOW AS I HAVE LITTLE FAITH IN THE COMPANY I AM PREPARING TO SPEND MY MORNING DRIVING FROM THE MOUNTAINS OF SANTA CRUZ DOWN TO MIDTOWN TO BRING MY VEHICLE TO THEM AND WAIT FOR THE 2-HOUR INSTALL AND I BELIEVE THE ONE HOUR WAIT TIME AFTER TO LET EVERYTHING SET IN!! JUST TO GET MY MUCH-AWAITED WINDSHIELD INSTALLED SO I CAN HAVE A LEGAL VEHICLE TO DRIVE!! PLEASE EVERYBODY KEEP YOUR FINGERS CROSSED THAT THE WINDSHIELD ACTUALLY GETS INSTALLED TODAY... THANK YOU SO MUCH FOR HEARING MY LOVELY STORY.. ***OH YEAH ON A SIDE-NOTE*** I AM STILL WAITING FOR THE CALL CENTER MANAGER AND/OR THE SAFELITE OFFICE MANAGER TO CALL ME AS WELL TODAY** SO AS OF RIGHT NOW HOW DO I RATE MY SERVICE WITH SAFELITE ON A SCALE OF 1 TO 5 STARS I WOULD HAVE TO SAY I'M NOT EVEN GIVING IT ONE STAR! DAY 2: CONSISTED OF THE WRONG WINDSHIELD HAD BEEN ORDERED FOR MY CAR SO INSTEAD OF 2 HOURS IT WAS GONNA BE 4-5 HOURS TO INSTALL IT!! LITERALLY A TWO DAY ADVENTURE HERE! IN THE END THEY GAVE ME FREE WIPER BLADES (WHICH WITH THERE DISCOUNTED SALE PRICE THEY COST $70 FOR 2 BLADES AND INSTALL CAN U BELIEVE THAT??) SO HOPEFULLY THEY ARE MADE OF GOLD AND MY WINDOW WORKS OUT!!
• JB

  Jessica Benet

  Apr 12, 2026
  5.0
  Very easy experience. Super nice guy.
• NS

  Nirmalraj S

  Mar 30, 2026
  5.0
  Went for windshield replacement. It was replaced perfectly within 3 hours. Amazing customer service.

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