Santa Cruz Tire & Auto

Reviews

• BC

  Brittney Caldwell

  Dec 30, 2025
  5.0
  These guys have been so helpful! I was in there several times today and they did everything they could to help me. Derek in the office was awesome! 10/10 recommend!
• TP

  Taylor Patterson

  Dec 10, 2025
  1.0
  Bunch of liars, weird behavior trying to up the price after i gave a signature
• MK

  Matthew Kalogero

  Nov 8, 2025
  5.0
  They were very helpful. I pulled in with a camp trailer and they pulled together air hoses and pulled them out to air up my tires.
• EK

  Edward Kanzler

  Oct 3, 2025
  1.0
  1.Overcharged! I paid $256 for a simple transmission oil change, drain and fill which I supplied the oil for. I was told the process would take a couple of hours so I thought that quoted price broke down to a fair hourly rate ..However to my surprise the work took less then one hour to complete. That equates to a hourly rate of $256 an hour. Had I known the process was a simple as a regular engine oil change that i can get done for less then $100 practically anywhere and the oil is supplied i never would have agreed to let them do it.$256 for a simple procedure and less than an hour of the mechanic's time does not seem reasonable to me When the job was complete i asked Chris the service advisor how dirty the old oil was to determine if i might require a second oil change to insure the proper oil quality. Chris said there were no notes in that regard or comments on the job completion record. Not a minor detail or piece of information in my opinion that a concerned auto repair center would /should dismiss so lightly. But Cris did not give it a second thought. Not a real confidence builder. I didn't get the feeling Chris was looking out for my best interest. Nor was he even inquisitive as to why I was asking the question. 2.. Very recently I paid Santa Cruz Tire and Auto Care $150 ( same test at Firestone $39.95) to do a pressure test to find a small leak in one of the coolant hose on my same car . They identified the hose that was supposedly causing the problem and they provided me with a part number. It was a tiny hose so I ordered it and replaced it myself. Today when they were doing the transmission oil change on my car they came back and said you have a coolant leak. I told Chris I replaced the hose they identified during the last recent coolant pressure test. Chris tried to convince me that their last pressure test due to hose functioning or non functioning complications could have mask a different hose that now turned up leaking as well. He tried to guilt me into believing that it would not be fair to him if he were to do another pressure test to identify the leak without charging me another $150 for a new pressure test. I'm sorry, after paying them $150 i expected them to tell be all the hoses that were problematic. They never said if you replace this hose we just identified and it doesn't solve the problem we will have to charge you another $150 to do another similar pressure check. And i guess that process would continue until I ran out of hoses. That sounds like a money grab to me. Total RipOff, It never occured to Cris that his mechanics may have misdiagnose the hose that they told me was leaking during the first pressure test. And so even though I replaced it it did not solve the problem. At this point I felt Cris had become defensive and argumentative and so I decided to end the discussion. This review is what I would have told Chris if I felt he was receptive and empathetic enough to treat me as a customer the way he would wanted to be treated if the roles were reversed. San Jose Tire and Auto Care charges top of the line prices as indicated above. Therefore Is it to much to ask a customer who has paid top dollar to leave San Jose Auto Care feeling that you have been treated fairly and the issues that were serviced were resolved. I don't. They apparently don't agree Ed Kanzler FyI : coolant pressure test at Santa Cruz Auto Care $150. Same test at Firestone/water Sreet= $39.95
• AL

  Anastasia Liikala

  Aug 20, 2025
  5.0
  I love this place for getting my car smogged. Great customer service and always quick service. The price is affordable as well. Highly recommend coming here.

Frequently Asked Questions About Santa Cruz Tire & Auto