Enterprise Rent-A-Car

Reviews

• BW

  Bekah Wong

  6 days ago
  5.0
  The Santa Cruz Enterprise is by FAR the best rental car office I have ever rented from. They have fair & competitive prices, the unlimited mileage is great, and most of all, their customer service is AMAZING. Every single agent I've worked with has been SO friendly and nice, it honestly blows me away a bit haha. I really appreciate how much effort they put into just being kind, friendly, professional human beings :) I go out of my way to rent from this location at this point. I've never had a problem or even much of a wait, and the cars are always pristine and comfortable. One teeny tiny thing you may want to be aware of is that their lot is a bit on the smaller side, so occasionally it can feel a little like that Rush Hour board game getting in and out of the lot, but I've never had any serious issues with it :) Regardless, I highly, highly recommend this location for your rental car needs!
• KB

  Khris Bigelow

  Dec 28, 2025
  1.0
  This is the third time of dealing with Enterprise that it hasn’t worked out. Never received a car all three times. Had reservation at 12:00 on Sunday, December 28, that I booked several days in advance. Got there at 10:30, they close at noon. Already had a lobby full of people being promised cars. They couldn’t guarantee, that I would get a car at 12:00 noon. My car was damaged and not drivable, so I even took the bus to get to Santa Cruz to pick up this rented vehicle, I rented days in advance online. This company doesn’t care, they overbook and make promises that they can’t keep. I knew of another rental place down the road. I walked as fast as I could to Avis on Ocean and was able to rent a car for the same amount of time and money. No reservation. No hassle! I’m not doing anymore business with Enterprise. They don’t care, if you’re left stranded. I went back after getting the car and told people to check out Avis, just down the road from Enterprise on Ocean in Santa Cruz. Way better experience! This location is sad!
• AB

  Alan Bell

  Dec 18, 2025
  5.0
  Very well run organization.Their rental prices are a little expensive
• AS

  A S

  Dec 18, 2025
  5.0
  Very helpful and polite staff. Was a good experience
• MG

  Mary Kelly Gardner

  Nov 28, 2025
  5.0
  I often rent from this location because I have a corporate code with Enterprise, but would probably still use them if I didn't. Excellent customer service every time. Most recently, I was there Tuesday 11/25 at around 9:30am. I was running an hour late but the staff said it was no problem. The vehicle I chose had 1/4 tank and they gave me the option of returning the tank empty or having them fill it. I asked if they could fill it, which they quickly did despite being very busy. While I was waiting for the car for about 15 mins, at least two staff members stopped by to make sure I was being helped. Staff members are friendly, professional, very thorough. Vehicles are always available. It makes renting a car a genuinely pleasant experience rather than a hassle.

Frequently Asked Questions About Enterprise Rent-A-Car