Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Water Street in Santa Cruz, CA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Santa Cruz, CA or call us at (831) 425-1247.
Mixed experiences with customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and lack of knowledge.
Product Availability
Customers appreciate the wide selection of parts, but there are frequent complaints about incorrect parts being sold and stocking issues.
Staff Knowledge
While some staff members are noted for their expertise and willingness to assist, others are described as inexperienced or unhelpful.
Installation Assistance
Several reviews highlight positive experiences with staff assisting in the installation of parts, although there are also reports of refusal to help.
EB
Eric Burkett
6 days ago
5.0
It's a 👍 place when you need replacement parts for your vehicle.
AP
Ann Peters
Feb 15, 2026
3.0
I bought wipers and they were understaffed and busy so no one could help me for a while so I just waited. Israel, who works there but wasn’t working that day (he stopped by to buy something for his car) said he’d help me out and put them on for me. What a guy! Wasn’t even working and took the time to do that. Good karma for him! Thank you, Israel!
HH
H Hart
Feb 8, 2026
1.0
I called and asked if the store has Packard 56 connectors. The guy on the phone didn’t know what they were and I couldn’t describe them. He tried looking it up through my car’s year and model (like looking up a screw based on a car.) I asked him to Google them and he refused to and hung up. He claimed I was rude when at no point did I raise my voice or get upset. He just didn’t want to look up the part. His name was Jeremy I believe. February 8th, 6pm. When a simple Google search would show him what I’m looking for, he did everything in his power to not provide service with the most entitled attitude, like I was asking for something crazy.
BJ
bill jay
Dec 31, 2025
1.0
With the oncoming storm coming I decided to buy some new windshield wipers. The only wipers left were $ 80.00 but at any price I knew they were needed. The next morning around 7:40 am i in stoped by again to see if he could install them. I believe he was the manager. He flat out refused saying he was alone. Seconds later the clerk who sold them to me came to the front.. the store just opened maybe one person in the store. I’m 82 year old disabled veteran. with a long drive ahead of me. This would have taken seconds to install.
EW
Erica Wirth
Dec 4, 2025
5.0
I had an amazing experience at this AutoZone. I was trying to go to work, and realized that my battery had died. After jumpstarting it I drove to AutoZone, my battery was not easy To replace because it was Jerry rigged in there in some weird way. The manager was super kind and helped me. I was in a hurry to get to work, He helped me find what I needed quickly and helped me replace it as well. Couldn't ask for a better customer service. Made a stressful situation a heck of a lot less stressful
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Santa Cruz?
AutoZone Auto Parts in Santa Cruz is open Monday to Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Santa Cruz, CA?
It is located at 1114 Water St, Santa Cruz, CA 95062, United States.
What types of products can I find at AutoZone Auto Parts on Water Street?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery?
Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services.
What are some of the top brands available at AutoZone Auto Parts in Santa Cruz?
Brands include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Santa Cruz for customer service?
You can call them at (831) 425-1247 or email customer.service@autozone.com.
Are there any options for curbside pickup or in-store shopping at AutoZone Auto Parts?
Yes, AutoZone Auto Parts offers curbside pickup as well as in-store shopping options.
What are some nearby places I can visit before or after shopping at AutoZone Auto Parts?
Nearby places include Allbright's Donut Shoppe for a cafe experience, M.G. Sushi for dining, and Montgomery's Barber Shop for grooming services.
If I’m visiting AutoZone Auto Parts, what nearby financial services are available?
Nearby financial services include Tom Powers - Seabright Mortgage, Brent Edwards - Mortgage Professional, Comerica Bank, and O'Brien Insurance Services.
How can nearby automotive and repair businesses assist me along with AutoZone Auto Parts?
Nearby automotive services such as Precision Mercedes and Subaru of Santa Cruz offer repair and dealership services that complement the parts and accessories from AutoZone Auto Parts.
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