Enterprise Rent-A-Car

Reviews

• AG

  Ashesh Gupta

  1 day ago
  5.0
  Fantastic Customer Service and very friendly staff at the Santa Barbara airport. Customer oriented and very courteous Thanks!
• DP

  Dante Pensa

  6 days ago
  5.0
  THANK YOU ENTERPRISE. THANK YOU GARY AND ELLE. After a terrible experience with another rental company left us stranded late at night, Enterprise completely saved our trip. From the moment we walked in, the team treated us with professionalism, urgency, and genuine care. Gary was outstanding. He wasn’t just understanding of our situation — he went above and beyond to make sure we got a vehicle and that our rental experience was smooth and stress-free. After a long and frustrating travel day, his attitude and willingness to help made a huge difference. What stood out most was that Gary treated us like real people, not just another reservation number. He made sure everything was handled properly and turned what could have been a ruined trip into a positive experience. The experience didn’t stop there. Elle, the return agent, was just as impressive. The return process was easy, professional, and pleasant. She was friendly, efficient, and made the final step of the trip seamless. This is what great customer service looks like. Enterprise didn’t just rent us a car — they took care of us when we needed it most. Because of Gary and Elle, Enterprise earned a loyal customer. I will absolutely be renting from Enterprise again.
• TT

  Tiffany Turner

  Feb 21, 2026
  5.0
  Kat was welcoming and served us quickly after a long flight of delays. Highly suggest.
• KC

  Kevin Cope

  Jan 16, 2026
  5.0
  Easy out and return. No pressure to purchase additional coverages. Welcomed back with appropriate recognition of small problem with windshield wipers. Easy, affordable arrangement through Costco travel.
• JG

  Joshua Greep

  Jan 16, 2026
  2.0
  Car Rental Return: (Nobody is at the pickup umbrella.) (We unload luggage) (Rando walks up in totally normal clothes- no enterprise clothing.) Rando: I can take those keys Me: That’s wonderful, except how do I know that you’re with enterprise? Rando: Why would I lie about something like that?! You gotta be kidding me!? Me: (Now I really don’t trust this guy) Rando: (walks away mumbling in exasperation) His coworker arrived wearing loads of keys and had a pleasant attitude that gave only slightly more reassurance. He had what looked like a company phone. Turns out he did work for Enterprise- luckily. You don’t get to yell at me for asking you to ID yourself. Especially not when I’m returning such a liability. I don’t care if you aren’t in uniform, but at least introduce yourself with professionalism and show me that you work for enterprise with a badge or credential of some kind.

Frequently Asked Questions About Enterprise Rent-A-Car