SIXT Rent A Car Orange County Airport

4.2
206 reviews

Business Details

18601 Airport Way, Santa Ana, CA
92707-5200, United States
(888) 749-8227
https://www.sixt.com/car-rental/usa/santa-ana-ca/john-wayne-airport-sna/

About

Car Rental AgencyVan RentalSixt
4.64.6410666Based on 3408 reviews

Location

SIXT Rent A Car Orange County Airport
18601 Airport Way, Santa Ana, CA
92707-5200, United States

Hours

Reviews

4.2
206 reviews
5 stars
157
4 stars
10
3 stars
1
2 stars
6
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Youness, Erick, and Briana for their exceptional service.

Reservation Issues

Several reviews highlighted problems with vehicle availability and upselling tactics, with customers expressing frustration over being charged for upgrades or not receiving the reserved vehicle.

Damage Claims

Numerous customers reported issues with being charged for damages they did not cause, suggesting a pattern of potentially fraudulent damage claims and poor inspection processes.

Overall Experience

While some customers had positive experiences with quick service and clean vehicles, many others expressed dissatisfaction with the company's practices, leading to a mixed overall impression.
  • HR
    Heather Ramirez
    1 day ago
    5.0
    Our experience was very very good! Honestly from check in/pickup the service was great. And on top of all of that, the rate was the best we could find by at least $200 for our week. Then, when we dropped off, the gentleman who met us out there, VERY early in the morning was super courteous and professional. He made sure we got checked in and had everything out of the vehicle. Then gave us directions of exactly where to go for where we needed at the airport. Honestly, they might have ruined us for all other rental car companies. 😂
  • JZ
    Jennifer Zhou
    3 days ago
    5.0
    Rent a car at SNA airport from SIXT first time this afternoon, had a great experience, I forgot the guy’s name worked at counter, he is very professional, nice and warm character, we are very happy afterwards, they have all kinds of good cars. We will go back to SIXT for sure. 2/10/2026
  • TL
    tisci L
    Feb 5, 2026
    1.0
    "Avoid Sixt: Discovered a 'Hidden' Damage Scam" I wish I had checked Yelp before renting with Sixt. This was my first and last time with this company. They have a practice of blaming customers for pre-existing damage and sending hefty repair bills after the fact. During pickup, I pointed out a large dent and several scratches. The inspector seemed helpful and took photos, leading me to believe everything was documented. However, upon return, they "discovered" one of the scratches and claimed I caused it. When I checked the pickup inspection sheet, it turned out the inspector had failed to record that specific spot. My advice: Stay away from Sixt. If you have no choice, take your own high-resolution photos of every single inch of the car at pickup. Zoom in on everything. Don't trust their inspectors to do their job correctly.
  • KK
    Kate
    Feb 3, 2026
    1.0
    This was my first and last time using SIXT. I had an awful experience at John Wayne (SNA) Airport. At pickup, I took photos of the vehicle from every angle thankfully. When I returned the car, the employee, Richard T., immediately pointed out a scratch. I told him the damage was already there at pickup and that I had photo proof. The photos clearly show the date and time, confirming the scratch existed before I ever drove the car. Despite this, he still documented the damage against me at drop-off. Now I’m forced to deal with unnecessary follow-ups over something that was not my responsibility. This situation could have been avoided if the damage had been properly documented in the first place. Be extremely careful if you rent from SIXT—take photos and videos of everything so you don’t end up in the same situation.
  • EL
    Elena Litwinko
    Feb 2, 2026
    2.0
    DO NOT RECOMMEND this company for long term rentals aka subscription service. Constantly needing to exchange the vehicle I get, and for a large, multinational corporation, their customer service is an absolute joke. Multiple times I've: 1) been transferred to the department I'm looking for, only to be told I need to be transferred again, to some other department; 2) been told I'm being transferred then hung up on; 3) been told I need to make separate phone calls to separate departments and it's all the same number. Really, really disappointed with this subscription service and Sixt customer service.

Brand Certified Facts from SIXT Rent A Car Orange County Airport

SIXT Rent A Car Orange County Airport partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others