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AutoZone Santa Ana #5538 in Santa Ana, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Santa Ana, CA or call us at (714) 241-0335.
Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report rudeness and lack of knowledge.
Product Availability
Customers noted issues with inventory accuracy and availability, often being sent to other locations for parts.
Staff Knowledge
There are concerns about staff knowledge, with some employees being described as unhelpful or uninformed about products.
Positive Experiences
Several customers highlighted positive interactions with specific employees who provided excellent service and assistance.
LL
Liz
Jan 29, 2026
1.0
Very poor customer service. You could tell they know nothing about their inventory. They didn't even attempt to figure it out they just answered with "I don't know"
MR
Misael Rivera
Nov 27, 2025
1.0
Very disappointed with the company , I recently had an accident on september 10th and at first they act like they was gonna help.Yeah they gave me 2 workers comps, check and then they stop it. It's been almost more than 45 days without pay, and I call Steven Castro and he's always busy as a matter of fact, I just call him to ask him. About my insurance , and he couldn't help me. He gave me the hope store address.What's the deal people
AV
Adeline Velazquez
Jun 30, 2023
1.0
The new hire girl gave my dad the incorrect oil, oil filter and air filter after he had corrected her. When he went to return, they wouldn’t take the items back because they weren’t in “good condition”. The air filter was not used, it didn’t even fit in my car. My dad was upset with them. The girl raised her voice at him and another worker named Frank butted in and as I was on the phone with the girl giving her my car details, Frank threatens to break my dads phone. Terrible customer service. They could have escorted my dad out in a more professional manner, not threaten to break his phone.
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