Brand Certified
Enterprise Rent-A-Car
4.4(387 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
65 Medway Rd, San Rafael, CA
94901, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(415) 456-7999
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ca/san-rafael-medway-rd-2317.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in San Rafael, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Medway Road location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.4
387 reviews
5 stars
297
4 stars
31
3 stars
13
2 stars
8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees who provided exceptional service.
Mixed Experiences
While some customers had great experiences, others reported issues with vehicle condition, long wait times, and poor communication regarding reservations and charges.
Cleanliness and Vehicle Quality
Feedback indicated that while many vehicles were clean and well-maintained, there were instances of customers receiving cars that were not properly cleaned or had pre-existing damage.
Location Challenges
Several reviews mentioned difficulties with the location's parking and operational constraints, particularly during busy times, leading to longer wait times for service.
- HNHeather NoemiFeb 25, 20265.0Huge shout-out to Lauren and Luca who went the extra mile with customer service in helping me out with my rental. Overall the staff at this location really care about the customer experience and they have a large selection of vehicles to choose from. It's a rare thing to say, but they are proof it's possible to have a great car rental experience!
- BCB CFeb 22, 20265.0Phoenix and the team absolutely crushed it! I was here for nearly 2 hours due issues with allstate and how they handled my rental reservation. Phoenix was super patient and at one point was even trying to help the allstate agent do their job! Meanwhile the location was pretty busy and the whole team was getting customers in and out very quickly and professionally.
- KPKaren PoppyJan 8, 20265.0I have had wonderful experiences renting cars from Enterprise at this location! Went back to Enterprise after a terrible experience with Budget in San Rafael.
- JKJonathan KibrickNov 22, 20254.0Convenient location in San Rafael. Although truck rented had a dead battery, sales rep was quick to find another truck, and management gave discount after I informed them it was not cleaned properly. Tough to operate in such tight confines, but they do a pretty good job considering real estate location. Overall, I'd definitely go back to them. Recommend Jordi Alvarado... a great rep and problem solver.
- CLCarlo LombardiNov 15, 20255.0Absolutely, outstanding. In a world, where customer service, quality, and care, are usually lacking, this business remains strong. I always get what I need quickly, with or without an appointment. And the price is right. Both the management and the personnel at the store are stellar. Based out of Marin, this is the only rental car company I use.
Frequently Asked Questions About Enterprise Rent-A-Car
What are the operating hours for Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car in San Rafael, CA is open Monday to Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, Enterprise is open on Saturdays and Sundays from 9:00 AM to 1:00 PM.
Where is Enterprise Rent-A-Car located in San Rafael?
Enterprise Rent-A-Car is located at 65 Medway Rd, San Rafael, CA 94901.
What types of vehicles can I rent from Enterprise Rent-A-Car at the Medway Road location?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks with flexible rental options.
How can I make a reservation with Enterprise Rent-A-Car in San Rafael?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ca/san-rafael-medway-rd-2317.html or call +1 415-456-7999.
What payment options does Enterprise Rent-A-Car accept?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa for payment.
Does Enterprise Rent-A-Car offer any discounts for active military members?
Yes, Enterprise provides discounts for active military personnel.
What nearby car repair services are available if my rental car needs maintenance?
Nearby automotive repair services include Marin Car Clinic, Cooks Collision of San Rafael, Caliber Collision, and Fernando's Auto Repair.
Are there convenient places to fuel up or grab supplies near Enterprise Rent-A-Car?
Yes, there is a 7-Eleven convenience store and gas station nearby for fuel and quick supplies.
What local attractions can I visit before or after renting a car at Enterprise in San Rafael?
You might want to visit the Exotic Car Collection by Enterprise or relax at the Medway Spa, both located nearby.
Brand Certified Facts from Enterprise Rent-A-Car
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