Penske Truck Rental

Reviews

• MM

  Melissa Molina

  Apr 24, 2025
  5.0
  Great service. Very kind and helpful. Truck was very clean and in great condition.
• PN

  Patrick Nelson

  Oct 13, 2022
  2.0
  Had a fairly poor experience at this location. This was a pretty frustrating and time consuming situation that fell at a pretty bad time for us. Ultimately they didn’t even have the furniture pads we reserved, causing us to go on a fairly lengthy/fruitless hunt during a very important packing day (the day before our move) before eventually finding someone that was about 1hr out of our way to help with the pads (in Santa Clara). When we arrived, it took 5-10min before someone helped us. In fact, we spotted the person who would eventually help us (call him “J”) literally seconds after we arrived. He may have seen us, not sure. We walked around for him for a while; he mysteriously disappeared. We finally looked in the trailer on the rocky/sandy/loud lot (it’s under several overpasses) and finally found him sitting at the computer, frustrated. We introduced ourselves, got the process rolling; he actually complained that it was almost 2pm, their closing time (it was about 1:50, and we had been there already for a while looking for someone). We eventually picked up our rental after some clearly difficult issues with the computer, internet and etc. I thankfully checked the back of the truck and there were no furniture pads. He was like “Oh… well I got 5. Or you can call the South SF office and see if they have any”. I thanked him and then did just that; after maybe 3-4 calls and a total of 10min of nonstop ringing I gave up and eventually landed upon the Santa Clara location which thankfully was able to help. But as you can imagine, this just added more stress to an already stressful time for us.
• JW

  Joe Ward

  Jul 26, 2018
  5.0
  Outstanding service and value. I liked they were open Mon-Sat. Easy pick up on site and easy to return.

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