Enterprise Rent-A-Car

Reviews

• SN

  Sam Norsworthy

  4 days ago
  5.0
  Did a great job! Car worked well and return was easy!
• DA

  Donald Alderman

  Apr 2, 2026
  5.0
  Getting a choice of vehicles was the best feature.
• BS

  Bradley Schrock

  Mar 6, 2026
  1.0
  Bait and Switch. I booked a convertible 6 weeks in advance and they called me 2 days before the start of the reservation to say they did not have it available and tried to offer me a different category car for the same elevated price. I travel to slo several times a year and will never use enterprise again.
• LM

  Laura Mariotti

  Feb 4, 2026
  5.0
  Very Quick transaction, polite and very pleasant employee
• A

  **

  Jan 19, 2026
  2.0
  I initially received a vehicle that was overdue for service so I had to return it after a couple of days. My second vehicle was on Empty so I had to get straight to a gas station. After getting paid $1500 for a month long rental, Enterprise charged me an extra $50 two weeks later without any invoice or explanation. My rental was through the 24th, so the return date was Christmas but since they were closed on Christmas, I returned it the next morning. I informed them that I tried to return it Christmas morning and tried calling but no answer so i Brought it back the next morning. They told me that i should have known that i could return it to another location and that they had an after hours drop box. I told them that I was not informed about either of those things or aware that any other locations were open on Christmas and that after getting paid for a month they should waive Christmas day because of the issues I had and because nothing had been communicated to me from Enterprise for the entire month I had the vehicle. Bad Customer service for $50... Talk about Scrooge. Update: I contacted their Customer Service as instructed twice and I was informed twice that my complaint would be escalated to an area manager; and I still have not been contacted by anyone to resolve this I did finally receive my first communication from them, in the form an email from their collection department.

Frequently Asked Questions About Enterprise Rent-A-Car