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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.4
(328 reviews)

Business Details

26181 Avenida Aeropuerto, San Juan Capistrano, CA
92675, United States
(949) 487-9075

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in San Juan Capistrano, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our San Juan Capistrano location today.

Location

Enterprise Rent-A-Car
26181 Avenida Aeropuerto, San Juan Capistrano, CA
92675, United States

Hours

Reviews

4.4
328 reviews
5 stars
250
4 stars
24
3 stars
12
2 stars
6
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service from staff, highlighting specific employees for their exceptional assistance.

Reservation Issues

Several reviews mentioned problems with reservations, including cars not being available despite confirmations and issues with payment methods.

Vehicle Condition

Feedback indicated mixed experiences regarding the cleanliness and maintenance of vehicles, with some customers reporting issues with dirty cars and unsafe conditions.

Overall Experience

While many customers had positive experiences, there were notable complaints about poor service and management, leading to a divided perception of the business.
  • BH
    Bob Hoffman
    Jan 14, 2026
    1.0
    They failed to pick up car as requested at the end of rental.
  • JJ
    Judith E Jones
    Dec 29, 2025
    5.0
    Provide pick up and return ride. Gave credit for later Sat return hours. Easy to work with and professional.
  • ML
    Michael Littler
    Dec 26, 2025
    1.0
    Relative was denied a car do to wrongfully bring on a do not rent status. Ruined their vacation over incompetence and Enterprise never mentioned anything when car was reserved Just incredibly incompetent and horrible service. Stay away from this place. By the way I see that you always refer the reviewers to customer service as a follow up (which is a unprofessional and cowardly way to respond and avoid answering the issue) -- *When I got a response they said to follow up to customer service and didnt even read my review. STAY FAR AWAY AND DO NOT RENT FROM HERE.
  • MW
    Merry Wong
    Dec 2, 2025
    5.0
    If there were more stars, I would give them to Tyler and Emily for their great personal service, efficiency and a great representation of Enterprise. Happy Holidays ...
  • KP
    Kendal Pumphrey
    Nov 24, 2025
    5.0
    Friendly and easy process getting a rental.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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