Business Details
About
Jeep DealerUsed Car DealerChrysler DealerCar DealerDodge Dealer
The store’s roots date to 1875, two decades before the advent of the American auto industry. The business dates to the horse-and-buggy days. Indeed, founder Amable Normandin, a blacksmith and sleigh maker from Montreal, opened it as a buggy-making shop.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Normandin Chrysler Jeep Dodge Ram Fiat
900 Capitol Expressway Auto Mall, San Jose, CA
95136, United States
Hours
Reviews
4.0
1,384 reviews
5 stars
907
4 stars
122
3 stars
64
2 stars
36
1 star
255
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Justin, Mya, and Jorge.
Service Quality
Overall, customers reported high satisfaction with the quality of service, noting timely repairs and thorough explanations of work needed.
Sales Experience
Numerous reviews mentioned a smooth and transparent car buying process, with customers appreciating the lack of pressure and clear communication from sales staff.
Communication Issues
Some customers experienced poor communication regarding service updates and pricing, leading to frustration and dissatisfaction.
Long-term Loyalty
Several long-term customers expressed their continued loyalty to Normandin due to consistent positive experiences over the years.
- RSRichard Scott1 day ago5.0Perfect customer service experience - from, Bao, to Charlene to Justin - A+ across the board. They under promised, and over both on time and budget!! Bao was my service on this tune up experience, great guy, and you can see, he loves his job! Love Normandin - been going there for almost 30 years! They get my highest endorsement. Thank you, Dick Scott.
- SMSachin Modak3 days ago5.0We were in the market to get a van and chatted with our local dealer. They gave us an excellent price and from initial chat discussion from their website, to test drive. Trade-in, then final paper signing. The process was extremely smooth. All through Chris and Harry our finance guy were courteous, kind and helpful. It did not feel like a typical car buying haggling experience. Thank you guys, we just love our Pacifica.
- HSHank SchwoobJan 5, 20265.0Mya is one of the best service advisors that I have had. She stays on top of whatever my repairs or preventative maintenance that is being performed and keeps me updated. Currently when I came in for an oil change, the mechanic informed Mya that my right front axle is leaking. Mya immediately checked to confirm and get approval that this part is under warranty and ordered the replacement part. In the past Mya gave me advance notice on what preventative maintenance that was required in the near future and what it would cost. Normandin hit the lottery when they hired her.
- COClinton OhldeJan 3, 20265.0My wife and I have been customers of Normandin Chrysler Dodge Jeep Ram for over 10 years. In those years they have always went above and beyond and any other dealerships we have dealt with. From purchasing, selling, parts and service they are always our first choice. It feels like we are family. Why go any place else. Period.
- DFDanielle FanelliDec 30, 20251.0Horrible service. So disappointed do better Normandin. First they increased prices and wouldn’t tell me how much a basic oil change was over the phone. I had to wait to talk to my advisor so complete sticker shock when I dropped off my truck for an oil service. My vehicle was dropped off earlier than my schedule appointment and informed them I needed it back by a certain time (which was hours later)to be able to pick up my kids due to car seats. Advisor assured me it would be done by then. Never received a phone call or message informing me of my truck status. I finally was able to get ahold of someone in service who told me my truck would be done almost 2 hrs after I was told it would be done by a certain time. Advisor failed to inform me of this and I had to scramble to find someone to pick up my kids. Normandin you failed your customer and should have done more to retain your customer. having my vehicle is a safety for my kids & You should be ashamed of how you let down your customer.
Frequently Asked Questions About Normandin Chrysler Jeep Dodge Ram Fiat
What is the history of Normandin Chrysler Jeep Dodge Ram Fiat?
The business was established in 1875, originally as a buggy-making shop founded by blacksmith Amable Normandin from Montreal.
Where is Normandin Chrysler Jeep Dodge Ram Fiat located?
It is located at 900 Capitol Expressway Auto Mall, San Jose, CA 95136, USA.
What brands of vehicles does Normandin Chrysler Jeep Dodge Ram Fiat sell?
They sell Dodge, Chrysler, Jeep, Ram, and Fiat vehicles.
What are the dealership's operating hours?
They are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
What payment methods are accepted at Normandin Chrysler Jeep Dodge Ram Fiat?
They accept American Express, Cash, Check, Discover, Financing, Invoice, Mastercard, Travelers Check, and Visa.
Does Normandin Chrysler Jeep Dodge Ram Fiat offer wheelchair accessibility?
Yes, the dealership has wheelchair accessible entrances, parking, seating, and restrooms.
Is car service and repair available at Normandin Chrysler Jeep Dodge Ram Fiat?
Yes, onsite automotive services including repairs and oil changes are available.
Are there nearby car rental agencies to Normandin Chrysler Jeep Dodge Ram Fiat?
Yes, nearby car rental agencies include Alamo and Enterprise Rent-A-Car, which can be convenient for customers needing temporary vehicles.
What automotive repair and service shops are near Normandin Chrysler Jeep Dodge Ram Fiat?
Near the dealership, you can find Normandin Service, Normandin Body Shop, 10 Minute Speed Oil Change Center, Oil Changers, and Speed Smog for various auto repair and maintenance needs.
Are there any convenience stores or other useful amenities near Normandin Chrysler Jeep Dodge Ram Fiat?
Yes, Quik Stop is a nearby convenience store, gas station, and grocery store, helpful for quick errands during your visit.