Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone San Jose #3367 in San Jose, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in San Jose, CA or call us at (408) 225-1117.
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of knowledge.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided assistance, but there were also complaints about undertrained employees.
Store Experience
Customers reported issues with long wait times and understaffing, leading to frustration during visits.
Product Availability
The store generally has a good selection of parts, but some customers noted inventory shortages and difficulties in obtaining specific items.
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Fester Sanchez
Feb 6, 2026
5.0
This AutoZone always has good service. During my trip an older white man and his daughter were yelling, cursing, and making sexist comments toward two young female employees over a battery policy. Even while they were spoken to like that, the girls stayed calm and kept trying to help him even looking for tools for him. One of them stepped outside to give the corporate phone number after he kept saying he was going to call. The daughter even started yelling that the employee’s phone was a weapon, when it was clearly just her recording the situation for her own safety. The girls handled that way better than most people their age would!! Even after all that they still helped me out and were super cool about it. Really good service overall, would recommend this autoone. 👍
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S M
Feb 2, 2026
1.0
Don’t know who these 2 young girls are in there. But they definitely need to be fired. Not the skinny one but def. The big one with curly hair. Went in there to get a new battery for my hybrid car and first of all I was not greeted at all, in fact they acted like I was bothering them and then was told they could not help me change the battery as it was a hybrid car and needed a special tool or else my radio wouldn’t work. Which one is not correct. I needed the 12v battery thats located under my hood changed not the one in my trunk. Prime example of why they shouldn’t work there. They don’t even know what they are talking about. So fine they cannot change the battery.I have someone who can. So I asked for a size 8mm crescent wrench and she told me they only have ten. Again a lie. I come in here all the time and borrow an 8mm when I need to change battery all the time. Whole time this young girl with curly hair is just running her mouth with her dumb teenage comments, arguing trying to make sure she got the last word.And then proceeded to chase my dad out with a bottle of idk what it was spray paint or something of that sort when my dad was already out the and did not put hands on anyone or anything like that for anyone to be grabbing any kind of weapon for defense. (she was gonna usee it as a weapon) She wanted to have problems. Even came out the store still yelling. Like girl who hired and trained you? I Willll never ever come here again. And I’ve spent 1000s and 100s and 100s of dollars here. Will be finding somewhere else to spend my 100s of dollars. not sure what happened to all the men working here but ya definitely need to bring them back cuz these girls just aren’t it. On a good note went to Autozone on Monterey and Curtner and low and behold did not need a special tool to change my regular degular battery. Never been to this autozone and I highly recommend it. Friendly staff. Got the help I needed without any problems at all. Changed it the same way you would on any other car.
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Erin Nowlin
Nov 14, 2025
5.0
I am so thankful for the team members working here today. I had a tough day trying to get home to my family. It began raining and I could not safely drive with my year old wiper blades. They went above and beyond in assisting me. Thank you.
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Brian Bouldin
Sep 19, 2025
5.0
Ruben Alviter Frost was the employee to help me out today. He has taken his time to ensure I was getting the right part and at which store to call and get the part held. I'm glad he was the one to help me today. Made the experience better and less stressful. Gentlemen definitely needs some recognition and possibly a raise. Above and beyond for the customer to ensure a better experience, absolutely an asset to your company. Recognition and reward makes for a better employee.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours for AutoZone Auto Parts in San Jose?
AutoZone Auto Parts is open Monday through Friday from 7:30 AM to 9:00 PM, Saturday from 7:30 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Can I pick up my order in store at AutoZone Auto Parts?
Yes, AutoZone offers in-store pickup services for customer convenience.
Does AutoZone Auto Parts offer same day delivery?
Yes, the store provides same day delivery service for eligible orders.
What types of products are available at AutoZone Auto Parts?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Bosch, and Valvoline.
How can I contact AutoZone Auto Parts for customer service?
You can reach AutoZone in San Jose by calling (408) 225-1117 or emailing customer.service@autozone.com.
Where is AutoZone Auto Parts located in San Jose?
AutoZone Auto Parts is located at 5272 Monterey Hwy, San Jose, CA 95111.
Are there any nearby restaurants where I can eat before or after visiting AutoZone?
Yes, nearby you can find Mexican restaurants such as Sol De Mexico, Sol de Nayarit, Tacos El Pollo Y El Pollito, and Birrieria El Primo where customers can enjoy a meal.
What nearby places can help me find my way to AutoZone Auto Parts?
Nearby landmarks include multiple AutoZone stores, Shell gas stations, and Edenvale Liquors & Check Cashing, which can assist in locating the AutoZone on Monterey Hwy.
Are there nearby services for mobile phone needs close to AutoZone Auto Parts?
Yes, Cricket Wireless stores are located nearby offering mobile phone and telecommunications services for customers in the area.
Which financial services are available near AutoZone Auto Parts?
Oportun, a financial service provider, is conveniently located nearby for customers needing financial assistance or products.
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