Tommy's Express® Car Wash

Reviews

• KN

  Karl “KyzarK” Nelson

  Apr 22, 2026
  1.0
  I pay monthly to come here, good carwash, worth the price. Today April 22, 2026 I came in at 10 am to go through as usual. I pull up to the app Gates. It doesn't open, I wait.. nothing, I back up slowly and try pulling up again, nothing. I back up and go to the other app gate slowly, again nothing, try backing up and pulling forward at this one, still nothing. I thought by this point the cashier working would have at least checked out acknowledged my existence but looked as though nobody was even working. I back up and go to the party window and wait. Finally someone comes over and opens the window says welcome to Tommy's. I tell them I pay monthly, they ask if I have a question, I say no the gates wouldn't open, they ask today. I look at them to see if this is a serious question, she says it's just a question you don't have to give me attitude then let's me through. If this person working had been doing their job or paying any attention this review wouldn't be written. I never have issues with this place and do like the service but this was unnecessary. Not sure if I want to continue my monthly subscription here or not.
• DR

  delilah rec

  Apr 21, 2026
  1.0
  What a horrible car wash. They messed up my car. My car is a new car and they were saying that they are not going to fix it. I’m so upset.
• LO

  Leonel Oviedo

  Apr 17, 2026
  1.0
  Over priced basic wash $14.00 plus they charge extra for vacuum not worthed. $5.00 for vacuum
• HS

  Hector Sanchez

  Apr 8, 2026
  5.0
  The car wash ripped our rear wiper off. We got in contact with Kenny who seems to be their maintenance manager. He promptly took responsibility and then ordered and installed the new part. Fantastic customer service. We will be keeping our membership.
• TE

  True Experience

  Apr 7, 2026
  1.0
  Very disappointing experience. The customer service here is unprofessional and not helpful at all. I clearly told the cashier I only wanted a one-month subscription with NO auto-renewal, but it was renewed anyway without my permission. On top of that, I barely use the service, and the one time I went, the car wash was down. I asked for a refund so I could go somewhere else, but they refused and handled the situation in a rude way. Definitely not recommended. Poor service and bad customer experience.

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