National Car Rental

Reviews

• SM

  Sonam M

  Feb 18, 2026
  1.0
  Worst experience ever at a National car agency - and highly recommend travellers to get their rentals from SFO airport if they can. We rented 2 rentals from this location on our trip (we were staying at fisherman’s wharf). Both were 1 day rentals. The first day, we waited 40 minutes as emerald club members, when normally the wait is 5 minutes or less. They only had one person working the desk when there were about 10 people waiting. This location apparently doesn’t have a line for emerald club and 40 minutes later, another rep finally decided to come and work. It took him about 20 minutes to get us through, so an hour at the end of it, and we were finally on our way to get the car in the garage. Needless to say, we were late for our morning meeting. The second day, we had a booking done the same way through the app, and it was a problem that the rental had my credit card on file even though my husband and I were both driving the vehicle. I’m actually confused myself what the problem was - but anyways the rep at the desk supposedly called for a manager who never came in the 20 minutes that we waited and in that time, I just made a new reservation on the app with my husband’s credit card and told the rep that there should be no issues now. Finally after 40 minutes of bullshit, we were given our car. I was told it was to prevent fraud - it isn’t fraud if the credit card and myself, who owns the credit card, are both present. The rep at SFO airport (where we were returning the car) asked us how our experience was and I gave him a brief version of all this and he waived off our charges for today. He also let us know we were getting billed for our miles even though we were literally going from fisherman’s wharf to the airport and that is covered under our company. So not sure what that was about, but he took care of that too. Rent from SFO airport. It’s nice to see we were valued somewhere. I will say the cars at this location were clean and well maintained from the looks of it. Low kms and good variety etc. The service is trash - we come to California often, I will rather pay an extra day and rent from the airport than deal with this location again.
• PW

  Phil White

  Oct 1, 2025
  5.0
  Amazing rental at this location which is conveniently located near the Cruise Port Pier #27. If you rent from this location, please see Mr. Chen, he will take great care of you!
• RD

  R A D'Alois

  Sep 17, 2025
  5.0
  We really appreciated the great Customerservice and the clean and well cared for a car that we rented from National in San Francisco. We went with them this trip because we had a great experience during the summer in Portland, Oregon, and a similar great experience here. I hadn’t rented from national in a while, but now I will do so again as their cars are the best and the Customerservice is wonderful

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