Need a rental car in San Francisco, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Union Square location today.
Feedback is mixed; while some customers praised the friendly and helpful staff, others reported rude and unhelpful interactions.
Reservation Issues
Numerous customers experienced problems with reservations being canceled or cars not being available despite prior bookings.
Wait Times
Many reviews mentioned long wait times for car pickup, with some customers waiting over an hour.
Vehicle Quality
While some customers were satisfied with the vehicles received, others reported receiving cars that were not clean or in poor condition.
Overall Experience
Experiences varied widely, with some customers having excellent experiences while others reported significant frustrations.
RN
Raman Nanda
Feb 16, 2026
5.0
Each person I interacted with at Enterprise SF was courteous, warm, professional, quick, worked to help address any questions big or small. Truly the perfect experience at pick up and drop.
I’d use Enterprise every time.
Oh, the vehicle was good too.
JV
Joe Victor
Jan 17, 2026
5.0
Excellent customer service from pickup to dropoff.
IS
isabella sala
Jan 1, 2026
1.0
Kommer ALDRIG använda det här bolaget igen. Vi hade bokat en bil via hemsidan två dagar innan, vi hade checkat in, laddat upp körkort och allt sånt kvällen innan enligt instruktioner. Vi åker och ska hämta bilen. Förstå chocken när de säger att de har avbokat oss och ”ni har inte lagt in nummer eller email så vi kunde inte ringa er”. Det är ren skär lögn, både telefon och email fanns tillgängligt på bokningsskärmen framför oss som både vi och personalen kunde se. De menade att de råkat överboka för att ”det kan hända att vissa inte hämtar ut bilar”. De fick det också att framstå som att det var vårt fel, för vi bokat sent. De hade NOLL förståelse och var otroligt otrevliga och försökte bara vinka bort oss. Bokade hos Avis direkt efter, problemfritt. Aldrig någonsin Enterprise igen. Misstag kan ske men det är hur man hanterar dom som avgör om jag lämnar en recension eller inte och i det här fallet vill jag verkligen varna andra. (Scrolla neråt så ser ni en liknande recension som denna… så är inte en engångsgrej)
PG
Pouneh Ghaffarian
Dec 13, 2025
5.0
Very helpful and personable! Even gave me their manager's business card should I need to reach someone during my rental period.
JJ
JM
Dec 5, 2025
5.0
Amazing experience returning the car. The process is clear and straightforward. Zach is an absolute star and made the process effortless. He was so professional and helpful. Thanks again for everything
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