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Staff interactions were generally positive, with many customers praising friendly and helpful service, especially during car pickup and return.
Vehicle Availability
Numerous customers reported issues with vehicle availability, including long wait times and receiving cars that were not as booked.
Booking Issues
Several reviews highlighted problems with reservations, including overbooking and lack of communication regarding vehicle readiness.
Roadside Assistance
Customers expressed frustration with the lack of effective roadside assistance during vehicle breakdowns, leading to significant delays and inconvenience.
Overall Experience
While some customers had positive experiences, many reported significant dissatisfaction due to long wait times and service inconsistencies.
SC
Sarah Connolly
5 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
KP
Kim Kristin Pollmann
Feb 25, 2026
5.0
Everything was awesome! Especially because of Ethan - he made our trip just perfect:)
GP
Gustavo Ponte
Feb 19, 2026
5.0
I've been to this location twice and have always received excellent service. Special thanks to Ethan Glober, who was very kind and polite.
AM
Andy Maclachlan
Feb 5, 2026
5.0
Great cars and good value but remember to bring your passport if you have a non-US driving license.
DJ
Daisy J
Jan 26, 2026
2.0
We had an Expedia booking, and the driver on the booking turned 25 on the day of pick up. The policy was that as long as the drivers were 25 we could book a midsize suv, which we had prepaid for however the attendant was determined that we couldn’t have a larger car, asking multiple members of staff, all of whom confirmed yes we could, she was still not happy with us having the car. In a moment of panic we couldn’t remember the credit pin for the deposit but straight away the attendent said no problem pay debit card which we did. We then go to pick up the car and because we’d paid a debit deposit we couldn’t have the mid sized suv we had booked and paid more for- for no apparent reason. This hadn’t been mentioned downstairs, it had been a no problem, we just need return flight details. The attendant upstairs was genuinely fantastic and so understanding and allowed us to leave a credit card deposit instead, however this had with no doubt being a deliberate ploy of the staff member downstairs to stop us getting a bigger car. We did eventually get a bigger car, a huge chevvy Tahoe which is by no means a midsize suv, a fuel guzzling monster but by that point we had been in the place an hour and the only other option was a sedan, we just wanted to get out of there. This was far from the car we booked and wanted. The car was returned 2nd December and 28 days the deposit still hadn’t been returned to the original debit card deposit we’d made on the 22nd of dec and a month later my bank investigated and refunded us. The stars are for the member of staff who helped us when collecting the keys upstairs who was great and the helpful staff when returning the car.
Where is Alamo Rent A Car located in San Francisco?
Alamo Rent A Car is located at 340 O Farrell St, San Francisco, CA 94102, USA.
What are the operating hours of Alamo Rent A Car?
Alamo Rent A Car is open Monday to Friday from 7:00 AM to 6:00 PM, and on Saturday and Sunday from 7:00 AM to 5:00 PM.
What types of car rental services does Alamo Rent A Car offer?
They offer car rental services including economy car rental, vacation car rental, and airport pick up services.
How can I make a reservation with Alamo Rent A Car?
You can make a reservation by visiting their website at https://www.alamo.com/en/car-rental-locations/us/ca/san-francisco-union-square-23vg.html.
What payment options are accepted at Alamo Rent A Car?
Alamo Rent A Car accepts payment by cash, check, Discover, Mastercard, and Visa.
Does Alamo Rent A Car offer any discounts or special deals?
Yes, Alamo offers last-minute specials and discounts, which can be accessed through their online deals page.
Is Alamo Rent A Car accessible for travelers at the San Francisco Airport?
Yes, Alamo Rent A Car provides airport pick-up services and has over 1,000+ airport locations including San Francisco Airport.
What nearby car rental options are available around Alamo Rent A Car?
Nearby car rental agencies include Enterprise Rent-A-Car, National Car Rental, Hertz, Dollar Car Rental, and Thrifty Car Rental, providing customers with a range of choices.
What are some nearby dining options customers can visit before or after using Alamo Rent A Car?
Customers can enjoy nearby eateries such as House Of Bagel, The Halal Guys, Oma Sushi, Black Sugar (a bubble tea cafe), and Poached for breakfast or lunch options.
Are there any notable nearby attractions around Alamo Rent A Car for visitors in the area?
Yes, visitors can explore nearby theaters like the Geary Theater, Curran Theatre, and 'Tales of the City: A New Musical'. They can also visit Hilton San Francisco Union Square hotel or enjoy a coffee at Starbucks nearby.
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