Customer Service
Many customers praised the staff, particularly Andrew and Blake, for their helpfulness and professionalism, making the rental process smooth and enjoyable.
Vehicle Availability
Several reviews noted issues with vehicle availability, including last-minute cancellations and receiving different cars than reserved.
Rental Process
While many found the pickup and drop-off processes efficient, some customers experienced delays and complications, particularly with billing and vehicle inspections.
Hidden Fees
Customers expressed frustration over unexpected charges, particularly related to insurance and fuel, leading to dissatisfaction with overall pricing transparency.
Mixed Experiences
Overall experiences varied, with some customers having excellent rentals while others reported significant issues, particularly regarding vehicle condition and customer service follow-up.