Kearny Mesa Subaru

Reviews

• BC

  Bfrank Colson

  1 day ago
  1.0
  The Initial Issue & Appointment: I recently scheduled a service appointment at Kearny Mesa Subaru for a 2024 Subaru Crosstrek. The car was new to me, but the audio system was experiencing reliable connection issues with my phone. I was quoted $200 for a simple software update, which included a mandatory diagnostic fee. The Service Experience: After waiting for six hours, a technician confirmed that an update was necessary but claimed they couldn't perform it because the USB port failed to connect. This raised a major red flag: how could a six-hour "diagnostic" miss a hardware failure in the very system being tested? To make matters worse, the service advisor then demanded another $200 just to diagnose the USB port itself. Managerial Failure: When I challenged this double-charging and asked to speak with the service manager, the technician went to the back and returned with a shocking response. Instead of addressing the poor diagnostic work, they told me they would no longer service my vehicle (despite it being only two years old) and explicitly asked me not to return to Kearny Mesa Subaru. The DIY Solution: Since I was essentially told to take my business elsewhere, I did my own diagnostic and found the issue immediately. I replaced the USB hub for $100, and it now works perfectly. However, because software updates are dealer-restricted, I am still without the update I originally sought. Final Verdict: If this service department cannot identify a basic USB hub issue within six hours, they cannot be trusted with the mechanical integrity of your vehicle. The management at this location prefers dismissing customers over providing competent service. Note: If you are looking for reliable service, I strongly suggest you look elsewhere. This department seems to have systemic issues starting at the top.
• CC

  Carlo

  4 days ago
  5.0
  This review is specifically for Hector in the parts department. I own a mechanic shop in El Cajon and don't like dealing with Summit Subaru. I love ordering parts from Hector! He is a gem to work with, super kind and friendly, also very knowledgeable. As long as he works for Kearny Mesa Subaru, I will always order from him. He deserves a raise!
• BR

  Brooke R

  5 days ago
  5.0
  I purchased a new crosstrek with Joe and he was great! Couldn’t have had a better experience. After having pretty sub par experiences at other Subaru dealers, it was really nice to work with someone who cared.
• JO

  Jake Ory

  Apr 9, 2026
  5.0
  Always get my Outback serviced here.. I’ve always dealt with John and he’s probably why I’ve never considered taking my car anywhere else. John is the best “car person” I’ve ever dealt with. 1. He’s just a super friendly easy guy to talk to 2. He simplifies the usual car stuff.. explains the potential fixes, provides his recommendation, and lets you make a choice. No pressure, no making you feel dumb, just straightforward friendly service.
• DO

  Daniel Orth

  Mar 28, 2026
  5.0
  I had a negative experience with another dealership and a friend recommended Kearny Mesa Subaru so I thought I'd give them a chance. One oil change and one brake service later, I'm feeling really good with my choice! Their communication has been timely, helpful, and accurate. Their time estimates have been spot on. I wish they had a little more space in the waiting room, but I'm just being nit-picky now. Kearny Mesa Subaru is delivering a really great service experience!