Safelite AutoGlass

Reviews

• CD

  Christian V. Diaz

  4 days ago
  1.0
  I called Safelite specifically asking for an expected appointment duration time for my Tesla Model 3 and was told the appointment would be 3 hours due to the fact my vehicle would need recalibration. When I checked in for my 9am appointment, the front desk person revealed the vehicle is only guaranteed to be done by the end of the day because it was a Tesla Model 3 despite no mention of this on the call or scheduling portal. I had to take time off work for this appointment that went from 3 hours to potentially 8 hours. To avoid this I took a lyft rideshare service back to work while I waited for an unknown completion time. At 4pm, I received a call from the technician asking for my pin number to drive my Tesla Model 3. This means they didn't begin the work until 1 hour to closing time at 5pm. I asked why they didn't start sooner to meet the 3 hours expected and they said they were behind but would expect to have it done by 530pm. This completely contradicted their earlier statement that my vehicle would take 3 hours and it went past the closing time by half an hour. My vehicle was ultimately completely shortly after 5pm after I had to take another rideshare lyft ride back from my employer to the Safelite location. I spent nearly $50 of my own money on rideshare services and lost hours of my PTO time because of this incident. I demand my deductible be refunded and reimbursement for time and expenses occurred.
• EC

  Elizabeth Courtier

  5 days ago
  1.0
  Zero stars if I could. Avoid at all costs. Complete scam. Came out multiple times with the incorrect truck and did not attempt a repair but just wanted to replace the windshield with a deductible, of course. They cost me money, time and major frustration. Will never ever use this company again. The technician Fernando could not have cared less even after saying they couldn’t recalibrate my cameras but then sending me a recalibration certification. They knew from the day I made the appointment what year make and model car I had. I literally think that they’re running a scam. Avoid. UPDATE on 2/26/26: Safelite responded that "Recalibration was not possible"; however, they emailed me the Certificate of Recalibration! Seriously? Had I known how unprofessional, inefficient and unethical they were, I would have just gone to the Dealer directly. Lesson learned. Never again. AVOID.
• TC

  Todd C

  Feb 23, 2026
  1.0
  Complete and total incompetence, and tried to lie about their mistake, placing blame on the OEM factory glass, instead of accepting responsibility. I brought my 2021 Ford Bronco First Edition into this location to have a windshield replaced. Upon dropping it off, I told the clerk behind the counter “I am an extremely picky customer, and this is a very limited production vehicle. I expect this job to be done perfectly with no exceptions. I am willing to wait as long as you need – take all the time you want – to do this job perfectly, without exception. I would much rather you take your time and do it right than rush, and I am more than happy to wait as long as you need. I’m in no hurry at all.“ I then also walked out and said the same thing to the installer. As you can see by my photos, they could not have screwed this simple job up more if they tried. The windshield does not sit centered in the opening, but is shoved all the way to the left against the pillar with a massive gap on the right. Completely and totally unacceptable. This is one of the three most simple windshields to install in a current production vehicle. It is a simple rectangle, it is almost completely flat with very little contour. I specified OEM, factory glass so it would be correct. There are locating pins on this windshield, and slotted holes in the body that the pins fit into, and allow the windshield to be centered. It’s virtually impossible to screw up yet they did. And even after I explained how willing I was to wait for a perfect job, which was in fact what I expected. When I asked the technician and the manager to come out and take a look at this, they both immediately told me “the OEM windshield has pins that fit into holes in the body that do not allow for movement of the windshield.” They added that it therefore cannot be centered, due to the fact that I had specified “factory glass, and not an aftermarket alternative.“ They even said that the windshield was crooked when it came in, and they had pictures to prove it. Well, upon further complaining I got a look at their pictures. One was completely blurry, and the other two showed a windshield that was installed correctly, as did my own “before” photos. After confirming with both my vehicle manufacturer and two other glass companies that their claim regarding the pins and holes was in fact false, all three confirmed that the holes in the body are slotted, specifically so that the windshield can be centered. They are not holes as described by these two individuals that offered no ability to center the glass. Apparently they figured I’m stupid enough to believe their lie. It’s bad enough that they didn’t do their work correctly. It’s much worse that they didn’t simply own-up to their mistake and offer to fix it, but rather chose to lie about it, apparently hoping that I would believe them and just go away. This is beyond unacceptable. They also noted this on my invoice , which shows that the installer knew he made a mistake and tried to blame it on the vehicle manufacturer, rather than accept responsibility, before even delivering the vehicle to me. After further complaining, and insisting that I am not accepting this job as is, they agreed to escalate it to some corporate individual who would have to review the situation and get back to me next week. So my current situation is that I’m waiting for them to accept responsibility for a job improperly completed, and a willingness to fix their mistake. I now deeply regret trusting who I thought was a large and reputable company to correctly perform a simple job on a vehicle that I actually value, is rare, and that I take exceptional care of. If you value your vehicle, do not make the same mistake I did. Find a company that will not only do the job right, but is actually ethical and competent, and will stand behind their mistake if they make one. Obviously, Safelite – and particularly this location – is not that company. Unethical, poorly-qualified, and dishonest, from the manager down to the basic installer. That’s what you get here.
• KW

  Keri Wright

  Feb 18, 2026
  1.0
  They came to repair a dime size chip in my windshield. I was quoted $380 for the repair, and new wipers. I told them I didn't need new wipers. The price went down to $175 without the wipers. Wow $100 for wipers? What a rip-off! After the repair the dime sized chip was the size of a quarter. I was not pleased. They said they would charge me $300 something for a new windshield. I went to another Glass repair company got a quote for $200 something to replace the glass. Safelite seems to be a very scammy company. I should have read their reviews before choosing them. I'm very unhappy with Safelite. My bad for not checking reviews. I paid $175 for a repair that made the chip bigger. I definitely won't give them more money to replace it. I'm using another company with excellent reviews and lower price. Shop around people!
• RK

  Russ Kalchik

  Feb 13, 2026
  1.0
  I booked a mobile windshield installation. They contacted me the night before and let me know that the part had not arrived and I needed to go online and re-book. Fair enough... I booked a later date and they called me at the time of appointment and said I needed to go online and rebook again as my Mercedes 550 CL windshield required me to bring the car into their shop. I decided that the San Diego Dunbrook location was not for me and booked an appointment with the Safelite Escondido location. I drove to that location and dropped the car off. They called 30 minutes later to say they had ordered the wrong windshield. DONE WITH SAFELITE. I went to a different local glass shop and they performed a flawless mobile installation. I wish I had bypassed Safelite and saved the 15 days I wasted...