Kearny Mesa Hyundai

Reviews

• HD

  Heather Powers, DVM

  Jan 1, 2026
  5.0
  The sales and financial departments were both very thorough, helpful, and professional. I’m very pleased with their service. Thanks, Chris & Marco!
• AS

  arash soofi

  Dec 31, 2025
  1.0
  My experience with Kearny Mesa Hyundai has been extremely disappointing and ultimately resulted in damage to my credit and over $1,500 in unnecessary charges. Over the past four years, I have leased and financed four vehicles, so I am very familiar with the process. When my 2022 Hyundai Santa Fe lease ended, I chose to return the vehicle rather than buy it out. During my visit to Kearny Mesa Hyundai, Paul, one of the sales representatives, explicitly told me that if I financed or leased a new vehicle with them, I would not be charged for excess mileage, wear and tear, or a lease return fee. Based on this information, I financed a 2025 Hyundai Santa Fe that same day. Two weeks prior to these events, I had changed my address, which Paul entered correctly on the new financing application and the lease return paperwork. However, two months later, I discovered a delinquency on my credit report from Hyundai Motor Finance (HMF)—with no prior notification. When I contacted HMF immediately, I was informed that all notices had been sent to my old address, indicating that the dealership failed to properly update my contact information. As a result, my credit score dropped from approximately 770 to 670. During that call, I also learned that: • The dealership failed to notify HMF that I financed another vehicle, which led to improper charges for wear and tear and a lease return fee (these were eventually removed after I contacted HMF directly). • I was still charged approximately $1,500 for excess mileage, despite being told this would be waived if I financed a new vehicle. In summary, the dealership made several serious errors: 1. Failure to update my address, which directly resulted in a delinquency being reported to my credit. 2. Providing incorrect information about lease-end charges, costing me approximately $1,500. 3. Failure to submit proper documentation to HMF, leading to incorrect fees and credit damage. I contacted Paul repeatedly over two months, and he continuously assured me that he would resolve the issue. I followed up almost daily. I also submitted a formal dispute letter to Hyundai Motor Finance requesting removal of the delinquency due to dealership error, but it was ultimately denied. When I returned to the dealership and asked only for a written letter acknowledging their mistake to support another dispute attempt, Paul again assured me it would be provided. After two more months of follow-ups, he stopped responding entirely. When I escalated the issue to his manager, I was told that the dealership did nothing wrong and would provide no documentation or assistance. The lack of accountability, follow-through, and basic customer care is unacceptable—especially when their errors resulted in financial loss and lasting credit damage. I expected far better from a dealership representing Hyundai.
• RA

  Rachel Askari

  Dec 30, 2025
  5.0
  Had a really great experience at Kearny Mesa Hyundai this month buying a car for the first time. I probably went to about 7 different dealerships while I was shopping around, & the salesmen at Kearny Mesa Hyundai were easily the most professional people I worked with. They did not pressure me and were very respectful- I mainly worked with Kavi Shottland who I recommend. He answered all my questions and didn't hover over me while shopping around. Unlike other dealerships I went to, I didn't feel like they tried to take advantage of me as a new buyer and a female. I wasn't made to feel incompetent or met with any sort of "you don't know what you want" mansplaining bs. If you're in the market for a Hyundai, and don't want the hassle of dealing with typical hard-ass salespeople, then I highly recommend checking out the Kearny Mesa location and working with Kavi. Side note for anyone looking for a car (mostly for my ladies & fellow first time buyers)- I do not recommend Hyundai Escondido & Ken Grody Ford. Maybe I just got unlucky, but I had terrible shopping experiences here.
• ND

  Nitish Dua

  Dec 22, 2025
  1.0
  For a car that is not even 7 years old, is within 85000 miles I am now being quoted 4500 USD to fix an engine issue, which would have been replaced for free if I was the first owner. Have been doing oil changes at recommended intervals. This seems to be a consistent issue with Hyundai cars and they know they are doing their customers.
• AM

  Alexandra Morgan

  Dec 16, 2025
  4.0
  Only reason it is 4 stars is I had a diagnostic problem that could’ve been easily remedied over the phone but the service agent said I needed to come in for diagnostic appointment. I wish there was a trained technician to tell me how to do software updates over phone. However, Izzy was awesome. He Told me what to do at appointment in concise and easy to follow manner to someone that wasn’t car trained and I was able to solve issue. As a busy professional who works 7-5 M-F I wish diagnostic appointments could be offered on weekends to accommodate other work schedules. Or have a trained technician who can field phone calls for those who can solve software issues without having to dedicate time driving for formal appt.

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