Kearny Mesa Hyundai

Reviews

• KP

  Kailey Phuong

  5 days ago
  5.0
  I recently bought my first car at KM Hyundai and had such a great experience! If you’re looking to purchase your first (or next) car, Andy is your guy! He’s an excellent salesman—no haggling, no pressure—and he gives top-notch test drives too. He made my first-time buying experience smooth and stress-free, and he even helped me score a really great deal on my car. Plus, he’s really funny, which you can’t say about a lot of salespeople. Highly recommend! If you are ever there, ask for the Chief!
• CT

  Cameron Tucker

  Feb 24, 2026
  1.0
  Inside of my window has cracks that started spreading, nothing from external impacts, and I haven’t done anything to cause them. Clearly a manufacturer issue. Brought in to be looked at for manufacturer warranty coverage. Waste of an appointment. They tried to gaslight me by saying it’s a scratch Hyundai wont cover (it’s not, and obviously should be covered). Super unhelpful and after I called them on it being a crack since it’s spreading, they doubled down and I just gave up arguing and left. Definitely not buying from a Hyundai dealership again if they don’t stand by their products.
• EW

  Edwin Widjojo

  Feb 14, 2026
  1.0
  First off, no one from the service department picked up the phone. I've called multiple times from 9 AM until 2 PM. Since no one had picked up and I was getting frustrated by not getting a callback after multiple voicemails, I called the sales team afterwards. Until then, someone finally texted me for service. Still, not knowing the estimated time for my car's service was very frustrating because I didn't know whether I had to extend my rental or return it. On the day I picked up my car, a worker was sitting at the service desk, playing on his phone. I asked if he was available to help, but he said he couldn't because he's not the customer service rep. So, why is he sitting there in the first place?
• KD

  Kristin Dallas

  Feb 12, 2026
  5.0
  My experience started with a call to Pablo inquiring about a car I saw for sale online. Turns out it was already sold, but Pablo offered to seek out another one around town for me and facilitate a transfer so he could sell it to me. This was great for me because it saved me more phone calls and driving around town. He found the same exact car I was looking for and started the process of transferring it to Kearny Mesa from Temecula that same day. I arrived at KM Hyundai to begin the sales process and worked with both Pablo (sales) and Marco (finance). Marco was great in helping me determine the services I needed and we both came to agreement on a price. He also walked me through all of the documents and explained everything. When it came time to deliver the car to me, Pablo went above and beyond with his service. I had to return a rental car, and he drove me back to Hyundai—saving me from getting an uber. When Pablo handed me the keys to my new car, he walked me through all of the priority items and technology and answered all of my questions. From start to finish, the service at Kearny Mesa Hyundai was outstanding. I highly recommend.
• SR

  Sergio Romero

  Feb 10, 2026
  2.0
  I came to Hyundai of Kearny Mesa because I am actively looking for a dealership that provides consistent, professional customer service. Unfortunately, my experience reflected multiple issues that appear to be systemic and cultural rather than isolated. First observation: Acknowledgment in the service area is slow. Staff appear heavily focused on their tasks, with minimal attention to basic customer courtesies. I was the only customer with a staff of 6, service area. After stepping inside, I was instructed to wait outside and told someone would assist me. Ironically, the same individual who gave that instruction was also responsible for dispatching me. This created unnecessary confusion and delay. I was outside, no one came out, I came inside to be instructed to go outside, to then come back in. No true process flow. Second observation: Active listening was not present. I had to explain my concern twice, and on the third attempt I had to clearly state that I was not being listened to. Due to repeated experiences like this across Hyundai dealerships, I decided not to upgrade and instead continue with my prepaid baseline services. This is the third Hyundai dealership I have visited while searching for good service. For context: – Hyundai at Miles of Cars: best experience – Hyundai of Kearny Mesa: second so far – Hyundai of Poway: third, despite being closest to home Third observation (organizational culture): I observed what appeared to be a supervisor interacting with a subordinate while placing paperwork in front of me and instructing “sign here” without making eye contact or directly acknowledging me. The subordinate then asked me to sign, and I had to clarify whether the instruction was actually directed toward me, as there was no eye contact or direct communication. This lack of acknowledgment was noticeable and uncomfortable. Immediately afterward, I observed the subordinate interact with a younger Hispanic employee responsible for moving the vehicle. The younger employee asked whether the car keys were inside the vehicle, professionally and politely. The subordinate/dispatcher did not respond verbally and instead raised a finger to signal “wait,” without acknowledging the question or using basic courtesy, please would have been nice. After finishing, the dispatcher gave instructions and stated that the keys were in the car. There was again no courtesy, no acknowledgment, and no active listening. This interaction reinforced the impression that this behavior is normalized internally. If this is how management communicates, it sets the tone for subordinates, which then trickles down to newer or younger employees and ultimately impacts how customers are treated. Additional observation: After signing, another service representative walked in and asked if I had been helped. This was the first moment where customer awareness was demonstrated, which suggests that at least some staff are service-minded. Additional note: I asked if there was a nearby Starbucks and was told there was good coffee available on-site. When I went to check, there was no coffee and no receptionist present. I informed an employee that the coffee was out. Rather than replenishing the coffee or even basic cups for tea, an “out of service” sign was placed on top of the machine. It is unclear whether staff did not know how to replenish it or if supplies were unavailable. At the time of writing this, it has been approximately one hour. Bottom line: The overall impression was work first, customer second, unless an upsell opportunity is present. Structurally, I recommend a stronger emphasis on active listening, improved professional communication between peers, and consistent use of basic customer courtesies. Addressing these areas would significantly improve customer experience and trust. I expect service improvement, and ideally moving forward a cultural shift for the organization. Hoping for better.

Frequently Asked Questions About Kearny Mesa Hyundai