Intoxalock Ignition Interlock

Reviews

• EF

  E Filings

  Feb 18, 2026
  1.0
  Horrible customer service. Would not ever use this company again. 0 out of 10, they don't even deserve 1 star. They lied to me about the cost of the service and charged my card without my consent.
• HG

  Harry Goings

  Nov 29, 2025
  1.0
  Intoxalock company start up billing issues, I have a past due payment and I just opened the account,first week, Bi-weekly payments should be a payment option, not a requirement. My Service Sound Check installed the unit ($400)with out DMV-920 which took about 4days to be mailed, not able to drive the car due to incomplete installation paperwork, there was no need to install the unit rushed on a Saturday, which they did. My opinion,Before using Intoxalock unit and installation, Everyone should researched for all installation companies pricing, and consider when the DMV 920 would be delivered, no reason to install the unit before hand And confirm bi-weekly payments,which makes no sense. Last but not least, Intoxalock customer service didn't make all changes I requested, I refused to do the survey, requested billing adjustments weren't done. I had to call back to re address the same overbilling Overall, Adjustment still not addressed, and I gave a great survey review, (I regret it, and I will refuse taking all future surveys. My Service Sound Check $400 installation fee (on a Saturday unessesary) $40 calibration fee Intoxalock fee's $40 lock shipping fee $83 after 7 days $53 bi-weekly payments not optional This is pure greed !!!! Intoxalock billing system is constantly terrible. Classic situation of companies taking advantage. P.S. I retract my initial positive review,it was only regarding the installers son Adian who performed the installation professionally. I totally regret working with this whole environment. All consumers Beware!!!
• BZ

  B Zee

  Oct 26, 2025
  1.0
  They are a bunch of bullshit . I was not able to get my device installed the same day of my installation appointment due to the person who was installing my device arrived early my appointment time was at 12 the person arrived at 10:30. And tried to charge me $100.00 more on top of my initial agreement due to the time frame the waited . That was not ageeed on by the service person on the phone. To me that is unfair, unjust, and not correct on all kinds of levels very unappropriate very unprofessional. this occurred on a Friday morning, the towing yard where the person was going to install Device close Friday at 5 o’clock at 5 o’clock and they’re closed for the weekend. One of the agreement was for me to install this device on my car so I can get it released from the tow yard now I have to pay $300 more to get my car out of the Tow yard on Monday morning, does that seem correct and fair to you guys? It was not my fault. The person arrived at 10:30 when the initial appointment was for 12 o’clock do you think it’s fair and it’s part it’s right for me to have to pay $500 more because this person arrived at 10:30 and my appointment was at 12 o’clock $500 that I do not have. I had everything in line 260 and I paid the 150 for the release of my vehicle at the police department. Everything was in line and now I’m $500 short of getting my car released from.
• RG

  Ryan Gore

  Jul 7, 2022
  5.0
  Sam was great with everything and especially showing us how to work it.
• LV

  Luke Vickrey

  Dec 20, 2021
  5.0
  Catherine and her team were excellent to work with. Everything was quick and professional. Hope to never need this again but would highly suggest to anyone else in need of a quick IID Installation!

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