Need a rental car in San Diego, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Normal Heights location today.
Feedback on customer service is mixed; while many praised friendly and helpful staff, several reviews highlighted rude behavior from specific employees, particularly Mia.
Vehicle Condition
Several customers reported issues with the cleanliness and maintenance of rental vehicles, including dirty interiors and mechanical problems.
Reservation Issues
Numerous complaints were made regarding reservations not being honored, leading to frustration and wasted time for customers.
Staff Efficiency
While some reviews praised quick service, others noted long wait times and disorganization among staff, particularly during busy periods.
RV
Ricardo Vargas
Jan 2, 2026
4.0
Great customer service
AH
A. H.
Dec 31, 2025
1.0
My experience at this Enterprise location was disappointing due to the behavior of a front desk employee named Mia. She was rude, dismissive, and unwilling to assist with coordinating a rental. Customer service is critical in this business, and her conduct reflects poorly on the company. Management should address this before it impacts customer trust and revenue.
DK
Drew Kroft
Dec 10, 2025
5.0
I visited to check out vehicle options before making my reservation. The manager (Nick?) was super helpful - showing me what they had in inventory by category and within those categories. I appreciate his time, insight, and recommendations.
LM
Luis Mendoza
Dec 4, 2025
5.0
Very good service. Personally, every time I rent a car, I always go with you.
JB
Jeff Barrette
Dec 1, 2025
5.0
Big shout out tonight to the lady handling 29 customers while not being able to rely on her 2 other co workers. She the MVP