Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Robert, Nehal, and Kara for their exceptional service.
Cleanliness
Several reviews noted that the cars were clean and well-maintained, although there were some complaints about cleanliness in specific instances.
Reservation Issues
There were multiple reports of issues with reservations, including unavailability of reserved vehicles and last-minute cancellations, leading to customer frustration.
Efficiency
Customers appreciated the quick check-in and check-out processes, with many noting the ease of renting and returning vehicles.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, mentioning unexpected charges and high rates compared to competitors.