Gerber Collision & Glass

Reviews

• AS

  Aaron Standridge

  Feb 13, 2023
  1.0
  What a joke, scheduled an appointment 4 weeks ahead of time, call them the day before and they say "oops our rep who made the appointment for you shouldn't have, we're only taking insurance claims not out of pocket jobs". She then proceeds to tell me I'm raising my voice and yelling at her 😂 when that was absolutely not the truth. I then had to coach her to putting me on the phone with a manager since she wanted to sit there and make frivolous accusations. Learn to deal with conflict, not accuse people of lacking the emotional intelligence you so very clearly lack by immediately making accusations. "I can't deal with difficult business conversations so let's just tell the customer they are wrong, we wasted 4 weeks of their time and stop yelling at me". Gerber 👏 1. Learn to operate professionally 2. Hire conscious help and 3. Adequately train that conscious help when you get it and fire that immature broad I just dealt with on the phone.
• MP

  Mykal Pankratz

  Mar 15, 2021
  1.0
  Worst place ever. Car doesn’t take almost 4 months to repair. Always getting the run around , next week it will be done , two weeks , couple days. It’s ridiculous. They can’t even get the alignment done right which is the last part ( supposedly) that’s needs to be done. And still don’t have the car at the time right now. Horrible.
• MT

  MK T

  Jul 14, 2020
  5.0
  Great customer service! They took great care of our car and was very friendly!
• NS

  Norman Spalding

  May 6, 2020
  5.0
  Picked up my Toyota Hybrid today. Flawless. I won't let my husband or son drive my car, ever again.. They didn't have my car ready as projected, but it was worth the wait. It looks like a brand new beautiful car. Owner very helpful. ~flora s.
• IU

  Idelma Urolia

  May 3, 2017
  5.0
  Excellent body work at a great price. They were thorough and quick.

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