Enterprise Rent-A-Car

4.2
777 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Sacramento, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Sacramento location today.

Location

Enterprise Rent-A-Car
722 12th St, Sacramento, CA
95814, United States

Hours

Reviews

4.2
777 reviews
5 stars
514
4 stars
98
3 stars
51
2 stars
18
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their willingness to assist and resolve issues.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and lack of communication regarding wait times.

Vehicle Condition

Feedback indicated mixed experiences with vehicle cleanliness and condition, with some customers noting dirty or poorly maintained cars.

Efficiency

While some customers experienced quick service, others reported long wait times for vehicle pickup, suggesting inconsistency in operational efficiency.
  • TB
    Tom Battigaglia
    3 days ago
    4.0
    This place has amazing customer service. I have rented from this place at least 10 times in the past 6 months. The pickup and drop off service is great. The only problem I have is the cars aren't always clean on the outside. The last car I rented had dirty windows, mirrors and the back of the car looked like it was driven in a rainstorm and hadn't been cleaned in several days. I had to make a stop and clean the window and mirrors as they were so dirty, it made it difficult to use the mirrors. I would have refused the car at the time of pickup, but I didn't have time to wait for another car.
  • TK
    Thomas R Koch
    Dec 17, 2025
    4.0
    Same as always.... Note, that ment efficiency & excellent customer service/support. The 5th star exclusion is merited as you MUST have a credit card.
  • MK
    M K
    Dec 12, 2025
    5.0
    I guess it's hit or miss on these reviews. I had a reservation at Northgate, but my car was being serviced at Caliber on 12th St and this location took over my reservation with not issue. All the folks in the front were courteous and welcoming. I know there was someone really fired up while I was walking in, but I can honestly say the front desk took care of the matter professionally and did what they could in their power to resolve the guys issue. Now shout outs to Abi the assistant manager and there were two others which I will update their names when I return my vehicle. All of them were super cool to talk to while I wait for a car to get available. Note that I did have to wait 30 mins, but this was because my original reservation was at another location. This location went above and beyond! I would be renting from this location in the future.
  • EP
    Emilio Perez
    Dec 6, 2025
    5.0
    Great and friendly customer service every time! This matters especially when things don’t go according to plan. While out on a drive I had a flat caused by a pothole in the road. It could have caused major delays, but they took care of for me in a seamless way and I was back on the road sooner than expected. Thank you for helping make my trip enjoyable and safe!
  • CW
    Casey Woida
    Dec 2, 2025
    5.0
    After gaining my sobriety 5 years ago, one thing I wanted to do was reestablish a relationship with my momma. Through my rehabilitation, the time came to go visit her for the first time in 30 years. I needed a car, as I didn’t want to put the miles on my truck nor did I wana fork out the gas money. After a quick google search I found Enterprise Rent-A-Car. With their affordable rates, good gas mileage, and after hours returns I was able to make the 400 mile journey to reunite with my momma. Thanks for being an awesome company!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Downtown Sacramento?

Enterprise Rent-A-Car offers a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car downtown Sacramento location?

The location is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 2:00 PM.