I had one of the worst experiences I’ve ever had at an AutoZone, and it was entirely due to the manager, yohana. She was extremely rude, dismissive, and completely unprofessional from the moment I tried to ask for help. She spoke with an attitude, showed zero interest in resolving my issue, and acted like I was wasting her time just by being there.
As a manager, she should know how to speak to customers respectfully and handle situations calmly. Instead, she was unhelpful, impatient, and lacked even basic customer service skills. I left feeling frustrated and disrespected.
AutoZone seriously needs to retrain or replace management like this, because behavior like hers drives customers away. I will not be returning to this location and would not recommend it to anyone who expects basic courtesy and professionalism.
I went to this AutoZone to replace brakes and rotors that I purchased from AutoZone, and the manager, yohana, refused to help me. She told me I had to go back to the exact AutoZone location where I originally bought the parts, which makes absolutely no sense.
AutoZone is a nationwide company. Parts bought at AutoZone should be replaceable at any AutoZone in the United States, not just one specific store. Instead of helping or even trying to explain properly, she brushed me off and told me to go somewhere else.
Her attitude was rude, unprofessional, and dismissive. She didn’t want to help, didn’t want to check the system, and didn’t care about customer satisfaction at all. As a manager, this is unacceptable behavior.
This experience wasted my time and left me frustrated. If this is how management treats customers, AutoZone needs to seriously step in. I will avoid this location and do not recommend it to anyone.