Alamo Rent A Car

Reviews

• JM

  Julie Mull

  4 days ago
  3.0
  If you have any difficulties with your vehicle (flat tire, engine, trouble, etc.) be prepared to be the one responsible to go get a replacement vehicle. Don’t rely on Alamo to come to you. I had a flat tire after only a few miles and had to drive out of my way to get a replacement rather than Alamo bringing one to me. Not happy.
• DS

  David Sosnoski

  Apr 24, 2026
  1.0
  Upon return of our premium vehicle, we were erroneously charged $75 for a “missing child seat,” which was clearly returned without issue with our vehicle. I even verbally confirmed with the Alamo attendant that the seat was returned in perfect condition. I was also charged an additional $68 labelled as “miscellaneous”, a separate subsequent charge on the invoice. Upon questioning, the pertinence was not explained, just “a separate charge”. I tried numerous occasions (4) reporting either via phone and online Customer Service, and was told “we have submitted this for review” and to “wait a day or so for response.” It has been 3 weeks now without response. I would avoid renting a car with Sacramento Alamo, and unfortunately Alamo has lost a loyal customer of almost a decade in myself as well.
• KG

  Kristin G

  Apr 24, 2026
  5.0
  Emilio was awesome! He is so genuinely kind, and has a very easy-going and funny personality. I haven't had great experiences with other companies like Avis, which really put me off wanting to rent cars again but Emilio basically solidified me returning as an Alamo customer. Thank you.
• TH

  Teddy Her

  Apr 22, 2026
  2.0
  Car was reserved but when arrived there agent told won't be able to find the reservation and will have re-reserved again. Agent wasn't very helpful and customer service was very poor. Will try to avoid Alamo next time. Went to their neighbors Avis/Budget car rental, agent was very helpful and be able to rent a car.
• JC

  Jennifer Cheng

  Apr 19, 2026
  5.0
  We rented a car from Alamo this past weekend. The car, the checkout process - everything was just fine. What really impressed us, though, was the treatment we got when returning our car. The employee who greeted us - Shafiq - was so kind and friendly. He not only checked in on how our experience had been, but upon hearing how hard it had been for us to find our way around the airport, helped us get from the car rental return to the airport so quickly. After a very fast, very short trip (to visit a friend in hospice) his kindness meant a lot. I have never written a review for a car rental company but this one definitely warranted it, and the next time I need to rent a car, I will absolutely return to Alamo. Thank you so very much!

Frequently Asked Questions About Alamo Rent A Car