Mercedes-Benz of Riverside

Reviews

• DC

  Dione Childress

  1 day ago
  5.0
  The experience I had here was great. I worked with Raymundo who was awesome. He was most importantly, VERY patient as I could not initially make up my mind as to what I wanted. He remained patient and willing to answer questions. His partner, Stephen was great about taking pictures of the vehicles I was interested in. He too had such a positive attitude and so much patience! Thank you to both of them for taking care of me!
• ED

  Edgar Diaz

  3 days ago
  5.0
  Ashley Botello was absolutely amazing. Her service was incredible, she helped me get a fantastic deal on the exact car I wanted. Her demeanor throughout the negotiation process made the entire thing so much fun. She was deeply respectful, insightful, and professional. She’s an incredible listener, maybe the best ever. She was willing to give me information on anything I asked about and showed me multiple vehicles without flinching. 10/10!
• RP

  R Patel

  5 days ago
  1.0
  When buying a car, they are wonderful. When it comes time to bring your car in for a service, they don’t care about you. I came to my scheduled appointment and all of the advisers were busy- no worries. Waited 20 minutes to find out they had in fact forgotten about me- no worries. I let them know that I was told it should take 3 hours max and if that is still the case and the adviser said yes, they will prioritize me. They in fact did not. Over 4 hours later and they want to say I was opted out of texts when 1. I was never asked and 2. Why did I receive a call that rang for 1 ring and then the caller hung up and when I called back, they were unavailable Doesn’t make sense. Don’t appreciate being lied to. Came in at 8:30AM, it is currently 1PM and my car is “almost” ready and if I want a car wash, it’s an additional 20 minutes (for an average 40k mile service???). I didn’t spend Mercedes money to get treated like this. Lexus, Toyota and Porsche has way better services if you’re debating between brands If not, Mercedes of Ontario is a lot better than this. Maybe Riverside doesn’t staff enough service advisors; I don’t know. But as a paying customer, their shortcomings shouldn’t fall onto me when I’m a paying customer.
• RT

  randy torres

  5 days ago
  1.0
  I am writing to formally share my recent experience with Walter’s Mercedes-Benz of Riverside, which unfortunately fell well below the level of service I would expect from a luxury brand. During my visit, I worked with Service Advisor Justin Christian and clearly communicated—multiple times—that I was only requesting a standard oil change. Despite reiterating this at least three times and even providing my prior service receipt from December 2025 reflecting a total of $238.03 for the same service, Justin continued to push a significantly higher quote of approximately $480. While I understand that market conditions and costs can fluctuate, such a drastic increase without clear justification or transparency raised immediate concerns. When I presented my prior receipt, the response I received was simply, “well things have gone up,” without any detailed breakdown or effort to explain the variance. This lack of transparency and unwillingness to align with the customer’s stated needs reflects a breakdown in both communication and customer-centric service. Additionally, Justin proceeded to print paperwork unrelated to my visit and left us sitting in silence for several minutes without any engagement, clarification, or attempt to retain my business. This created an uncomfortable and unprofessional experience. Due to this interaction, I ultimately chose to leave without completing the service and contacted Mercedes-Benz of Ontario. There, I received a quote of approximately $270 for the same oil change—far more aligned with expectations and prior pricing. To further validate my concern, I contacted Walter’s again and spoke with another advisor, Tyler, who provided a similar quote to Ontario. At that point, it became difficult to ignore the inconsistency and lack of integrity in the initial interaction. From an executive standpoint, this experience highlights several key coaching opportunities: * Active Listening & Customer Alignment: Advisors must prioritize understanding and respecting clearly stated customer needs rather than defaulting to upselling. * Pricing Transparency & Consistency: Significant price discrepancies without explanation erode trust and damage brand credibility. * Professional Engagement: Periods of silence, lack of communication, and irrelevant documentation create a perception of disorganization and disregard for the customer experience. * Retention Mindset: There was no visible effort to resolve concerns, clarify pricing, or retain my business once hesitation was expressed. As a result, this experience not only led to a lost service opportunity but also significantly impacted my trust in this location. For a brand synonymous with quality and premium service, this interaction was disappointing and misaligned with expectations. I hope this feedback is taken constructively and used to reinforce consistency, transparency, and customer-first service standards moving forward.
• AR

  Adam Rihawi

  Apr 7, 2026
  1.0
  Called earlier today the phone line of the dealership to confirm of the pick up time of our car, that we purchased as wholesale, drove 3 hours to the location after talking to Hai the sales manager, he made us talk with “Wholesale manager” that i asked him for his name and he said “don’t worry about it” that why we leaving this review that showing how is unprofessional workers in this location of a company like Mercedes Benz unfortunately, even i told them that i will leave this review they didn’t care, but i will leave it everyday to pay out for our time and let the people who planning to come visit the this location ( the call center is different location) that really unprofessional